Nest Cam IQ removal without using hex key

[DB9]

I am trying to remove my nest cam IQ camera from the wall mount, but the hex key is not working. I think it is stripped. I tried to use a flat headed screw driver to pry it off, but that didn’t seem to work (I stopped as I wasn’t sure if I would break it!).

Any ideas on how it can separate the two?

[EmersonB]

Hello DB9,

Thanks for reaching out here in the Community. We would recommend you to watch this video and skip it to 6:57 minutes to see how to disconnect your Nest Cam IQ. Let us know how it goes.

Thanks,

Emerson

[DB9]

Thanks for your response. I had already watched this video. My issue was that I believed the hex screw was stripped, so I was looking for an alternative method to remove the camera. As it turns out, I was able to find a hex key that gave me just enough leverage to get the camera off. 

Thanks!

[Jenelyn_O]

Hi there,

Thanks for keeping us in the loop. I'm glad that you were able to get the hex key to turn off your Nest Camera. Please let us know if you still have questions or concerns. Otherwise, I'll be locking this thread after 24 hours.

I appreciate your help, Emerson.

Best,

Jenelyn