Nest Cam Indoor - Never-ending Blue Circle!

[DebSchultz67]

Nest Cam Indoor accidentally knocked off its magnetic base. It didn't hit the ground but, afterward, it would not work. Using the Nest App, I removed the device (factory reset), added the cam as if it were a new device, successfully completed the setup and wifi connection, app shows connected but the dreaded Blue Circle is never-ending! I've exhausted all published troubleshooting suggestions, but, before I finally conclude that inside parts are broken, I'm open to any useful feedback!

Thank you.

[Brad]

Hi there,

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I am terribly sorry to hear that you have had such a hard time with this! I would love to look into this issue further and help find a solution for you. First off, I have some questions I’d like to ask you.

• Do you still need help with this issue?

• What troubleshooting steps have you done thus far? 

• Have you tried to restart your device if you haven’t already?

• If the restart didn’t work, have you tried to do a Factory Reset? This would be a last resort option, but would clear out issues and the device would essentially be ‘brand new’

Please let me know if you need further assistance. 

Best Regards,

Brad.

[GarrettDS]

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS