Nest Cam Indoor getting hot, no lights

[TFSD]

 

My existing Nest Indoor Cam is not working.  No lights.  Not sure how to factory reset, but unplugging and re-plugging yields NO LIGHTS.  But it’s getting very hot.  This is the second of these cameras to have this happen.

(also a bit of confusion of what a Nest Indoor Cam is…so picture attached…)

[janthadeus]

Hi TFSD,
 

Oh no! Please unplug your camera from the power outlet and stop using it for your safety. Let’s further investigate this — could you fill out this form and let me know once you’re done?
 

Looking forward to your response.

Thanks,

JT

[TFSD]

Unplugged.  Now what?

[janthadeus]

Hey there,

Thanks for the update. We got the form you've submitted — thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.

Best,

JT

[TFSD]

I don’t know who it went to, or who will be responding from what email address, or?  Please asvise

[janthadeus]

Hi there,

It went through our senior support team. Please check your inbox, spam and trash mail for their email. Let me know if you have further questions or concerns.

Thanks,

JT

[TFSD]

I have not seen an email

[EmersonB]

Hello everyone,

@TFSD, I've checked your case and found out that you're in touch with our support team. Please continue your conversation there to avoid confusion here as I'll be locking this thread after 24 hours. Feel free to start a new thread and we'll be happy to help.

I appreciate the help, JT.

Best,
Emerson