Nest Cam Replacement Offer

[John1874]

Hello

I I was just looking at my Nest app and saw a message that said my Nest cameras will no longer be supported after April 2024.  I also read that there was a promotion email sent out to subscribers to get replacement cameras.  I don’t ever recall receiving an email with a promotion regarding cameras.  Is it still possible to get assistance getting replacements as my cameras will no longer work as of next April?

[David_K]

The Dropcam replacement offer went to customers whose Dropcams were active on a Nest Aware subscription a month before the April 8th offer, so the offer should have gone to the email attached to your Nest Aware subscription, assuming you had one at that time. In any case, to check if you're eligible, you'll need to contact the Google Nest support team directly.

1. Go to Contact Us - Google Nest Help
2. Select an appropriate product or category, type a brief description of the issue, then click Next.
3. Click Other, then click Next step.
4. In the Resources section, click Next step.
5. Choose to get a phone call, call or chat with the team, depending on availability in your country.

[John1874]

Thank you David_K!

Your help was greatly appreciated. I contacted google and they said they would replace my old nest cams. 👍🏻