Nest Hello not connecting to Google Home

[Miele91]

I have a problem connecting my Nest Hello to my google home. 

Previously I added my Nest Doorbell to my Google Home through the Nest app.
I recently had to hard reset my router and now I am unable to connect my doorbell to my Google Home, either directly or via the router. 

I have tried

- A factory reset of the doorbell

- To set up my doorbell through the Nest app (which works), but if I then try to add the doorbell to my Google Home the in-app login for Nest says the combination of my username/password is incorrect (although I know it is actually not)

- To set up the doorbell (after reset) directly through the Google Home app: nothing happens when I scan the QR code and if I use the code it is unable to connect to the doorbell

Any ideas how to fix this issue?

[Miele91]

For future readers, I have managed to fix the problem although I am not completely sure what worked exactly. 

In other topics it was suggested to add another house and then deleted to force the Nest and Google Home app to reconnect. Also I have changed my Nest app settings as suggested in this video: https://www.youtube.com/watch?v=VWduuPoC7hA

After that the Nest Hello has spontaneously appeared in my Google Home without the need to add anything manually.

[Jenelyn_O]

Hi Miele91,

Thanks for reaching out and for being a step ahead of us. I appreciate you sharing that information. I know this would help other Community members. Creating a new home structure might have the biggest impact on resolving this issue about adding your Nest Hello in the Google Home app. If you have other questions or concerns, please let us know, as we'll be willing to assist you. 

Cheers,

Jenelyn