Nest Cam - This video isn't avaliable yet. Check back later.

[gopicharan]

This is a common error that I'm getting more frequently on 3 of my Nest Cameras as well as my Nest Doorbell wired.

It happens on all 4 cameras mentioned above randomly and doesn't let me view the video for hours.

Searching in support forums, this issue has been present for more than 2 years without resolution. Apart from the usual rundown script by the customer service rep giving random unrelated troubleshooting guides.

Plus I pay for Nest Aware subscription and don't expect such an horrible service.

Acknowledge it, own it, and fix it!

[gilleslibre]

Is your router relatively far from your cameras? You could experience connectivity problems. 

[gopicharan]

No. I have nest wifi pro mesh setup with 3 wifi points. I don't think it's connectivity issue. Unless nest wifi pro is also buggy. 

[nerys]

Hi gopicharan,

Thanks for posting in the community!

I'm so sorry to hear that your Nest Cams and your Nest Doorbell are prompting the message "The video isn't available yet. I understand how frustrating this can be. Don't worry; I'm here to help!

I want to thank @gilleslibre for the helpful information shared. Let me explain what might be causing this situation. This can be caused by a bad connection. I understand that you have a Nest WiFi Pro router and its points. The mesh connection from the Nest WiFi Pro is designed to provide to all your devices the best connection possible. However, if the points are not located in the correct position, this can cause some connection drops. When this happens, the Nest Cam tries to connect to the next point, losing connection for a while. My best recommendation for you is to bring the points a little closer to the Nest WiFi Pro router and to the Nest Cam. This will improve the WiFi connection between all the devices.

In the meantime, if you have any further questions, please don’t hesitate to reply to this post. I'll be happy to assist you further!

Best regards,

Nery.

[gopicharan]

All my wifi points are back wired through ethernet cable and are spaced out optimally.

[nerys]

Hi gopicharan,

Thanks for your response!

Let's clarify some information:

• How far are your Nest WiFi Pro points from your cameras?
• What are the upload and download speeds near the Nest Cameras' location?

In the meantime, if you have any further questions, please don’t hesitate to reply to this post. I'll be happy to assist you further!

Best regards,

Nery.

[gopicharan]

• 15 feet on average for the 3 nest cam and 1 wired doorbell
• 50 Mbps on average for all 4 devices

[lusvin]

Hi @gopicharan,

Thank you for your reply, answering the probing questions. With this information, we can continue with the assistance to solve the concern.

Following your case resolution, let’s try the following steps on your devices:

• Delete the Google Home app.
• Reboot your modem and routers.
• Reset your Nest cameras.

Here are the steps to perform a reset on your Nest cameras.

Let me know how it goes. 

Best regards, 

Lusvin.

[teddo]

I've got the same problem as you. Wish I'd never changed from the 1st gen doorbell. Nothing but problems from day 1 with 2nd gen and the Home app is garbage. Obviously tech support has no clue, that was a horrible answer to your issue. I'll probably move on from Nest long before they sort out these issues (if they ever do).

[stephane_zh]

I have the exact same problem which I suspect is due to the limited upload bandwidth of my internet connection. When I monitor my router stats, I can see that I'm reaching the upper limit which is 1.1 Mbps. 

It would come handy to have a Medium quality option requiring a lower upload bandwidth, and also have a little bit of caching on device so anything that couldn't be uploaded synchronously can be uploaded asynchronously. 

[nerys]

Hi stephane_zh,

Thanks for posting in the community!

I'm so sorry to hear that when you are trying to see your video history, you get the message "The video isn't available yet". Don't worry; I'm here to help! Just to get started, I'd like to confirm some information with you. Can you please help me answer the next questions?

• What's the model of your Nest Cam?
• What is the download speed near the camera's location?
• Does this also happen when trying to see the video history using a different phone, tablet, or laptop?

In the meantime, if you have any further questions, please don’t hesitate to reply to this post. I'll be happy to assist you further!

Best regards,

Nery.

[TommyJ716]

I am so sick of this I get this constantly. If you Google this you'll see this is a constant issue that has been around for several years. Support suggests doing the same thing and the same issues and doesn't fix anything. I know for a fact it's not a connection problem or a speed problem with my camera. I have cameras in my backyard that don't have this problem that's much farther from the Wi-Fi router and mesh Network then my doorbell camera that's literally 10 ft away and almost in a plane line of sight. I don't understand why Google can't fix this issue

[TommyJ716]

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/quot-This-video-isn-t-available-yet-Che...