Nest Cam and Floodlight

[Krutsch]

I installed the new floodlight and camera. I set them up in the Google Home app. The camera works fine but the light says it is offline. When I go outside the camera turns on and the lights turn on. 

...

The above is from someone else's post. The *solution* was to reset and re-add the Nest Cam with Floodlight back into Google Home.

I have done this process 3 times. Yes, it works... for a while. Eventually, the floodlight (again) reports 'offline' and 'Not responding'.

Can we get some feedback from Google that indicates that someone is actually looking into this issue? I can observe from this community that this is a common problem.

[Brad]

Hey there,

I am terribly sorry to hear that you're having this issue with your Nest camera! I'm sure it's frustrating but I'm happy to look into this and see how we can help out. The first troubleshooting step that I'd recommend would be to Restart your device. By doing this, it should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.

Best regards,
Brad

[aatienza]

Hey Krutsch,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, Brad.

Thanks,

Archie

[aatienza]

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie