01-29-2023 04:47 PM
Hi there, I am missing the plastic wall mounting plate for my Nest Cam Outdoor. I contacted Google support by phone and they were unable to help. It doesn't appear there are any third party solutions available and this isn't available for purchase on the Google store. Any ideas?
For the sake of clarity, I am referring to the plastic wall mount plate (not the magnetic mount).
01-29-2023 07:18 PM
if you still have the receipt for the camera return it telling them it was incomplete in the box. If you bought it online, reach out to the online retailer and tell them the same thing they may have the part you need. It’s a hassle I know but that’s you’re best bet.
but if you don’t want the trouble they do sell 3rd party mounts for the google nest cam on places like Amazon, just make sure it works with your particular nest cam.
01-29-2023 08:02 PM
Hi folks,
Yikes! I’m sorry to hear that. Let’s check this out — could you fill out this form and let me know once you’re done?
I appreciate the help, Goopy.
Thanks,
JT
02-01-2023 09:33 PM
Hey Bdnapper,
We haven't received your form. Were you able to fill it out? Do you still need help?
Regards,
JT
02-04-2023 09:52 PM
Hi there,
I'm checking back in to see if you are able to fill out the form. If not, please do so, so we can assist you further with your concern.
Best,
JT
02-07-2023 10:53 PM
Hello there,
Just checking in to make sure that you saw my response. I'll be locking this thread if I won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.
Best regards,
JT