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Nest Cam: not able to see it in my Google Home so impossible to connect

ericrozon
Community Member

Hello I have already a Nest door bell camera that's work very well. I both recently à Nest cam (battery) for ma back yard but it just doesn't connect to my Google Home application, it's says that it doesnt see it. I've made it several times with no results. I've reset the camera with no result. Thanks for your tips

5 REPLIES 5

SlawekG
Community Member

I have same problem. I bought nest hello. Google home app can't add this. Only Nest app. But if trying add to Google home it's not possible. I like add to home like doorbell. See on everyone at home on hub

janthadeus
Community Specialist
Community Specialist

Hi folks,

I’m sorry for the trouble adding your camera here. No worries, we’ll sort this out — a few questions: how far is your camera from the router? Do you have an Android phone or iPhone? What Wi-Fi frequency band do you try to connect to (2.4 GHz or 5 GHz)? Are there other devices connected to the same Wi-Fi where the camera is connected to? Also, were there any changes to your WiFi network?

Give these steps a try:

  1. Close all the apps running in the background of your phone, reopen the Google Home app then try pairing your camera again.
  2. Bring your phone closer to the camera within 10 to 12 inches during pairing setup.
  3. Restart your router or modem, unplug it from the power outlet, wait for 1 to 2 minutes then plug it back in.
  4. Factory reset your camera, when the light pulses blue it means it’s ready to be paired to your Google Home app. Try the pairing setup again.

Let me know how it goes.

Thanks,

JT

xihajun
Community Member

I had the same!

Ebedia
Community Specialist
Community Specialist

Hello everyone,

Were you able to do the steps above? I'd be glad to hear from you — I'd like to make sure everything is working. If you have other questions and concerns, feel free to let me know.

I appreciate the help, JT.

Regards,
Emerson

janthadeus
Community Specialist
Community Specialist

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks for chiming in, Emerson.

Best,

JT