Nest Cam not connecting

[randallfort]

New Nest Cam (indoor, wired) is missing QR Code and won't connect with my app and when i put in the serial number it is supposed to give me a list to choose from and nothing comes up.  

[MplsCustomer]

@randallfort 

The sticker on the face of the camera with the QR code was missing?

Are you using the Google Home app for the install?  Sometimes using the wrong app can cause what you're seeing.

[Roger8]

You have to twist rubber bottom thing off to get code.     Took me 2 hours with support 

[larz28]

Same issue only the back of my unit and the instructions both had the 6 character QR code.  I just keep getting stuck at the serial number thing like you at setup. It says to select from a list that should supposedly appear but never does. 

[Roger8]

Try installing in google home    I had same hang up in nest      Then it worked 

[Jeff]

Hi randallfort,

I just wanted to jump in real fast to see if you saw the replies and suggestions here and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

Thanks,
Jeff

[Jeff]

Hey again randallfort,

I just wanted to follow up once more to see if you were still needing some help here. If so, just let us know.

Thanks,
Jeff

[Jeff]

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Jeff