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Nest Cam (outdoor or indoor, battery) initial Wi-Fi setup not working (light never turns blue)

amanheim
Community Member

I'm in the US and trying to set up my Nest Cam (outdoor or indoor, battery) in the Home app of my Pixel 6. I have a 1 GB Wi-Fi setup and a mesh network throughout the house so signal is not an issue anywhere. I'm in step 1 of the setup ("Plug in your camera indoors"). After plugging it into power and the light on the front of the cam is blinking white, it states "Once it turns blue, leave it plugged in and proceed to the next step." The issue is that it never changes to blue and just continues to blink white. If I click "Next" and try to proceed with the setup, it never completes the "Connecting" step and the error message says "Make sure your Nest Cam (battery) is on and connected to the same Wi-Fi network as your phone" but as this is a brand new cam I have no idea how it is expected to be connected to any network?? I've tried to factory reset the cam (holding button on rear for 5 seconds until it chimes and goes solid white) but this hasn't made any difference. I'm having the same issue with my Nest Cam with floodlight (wired) which I'm trying to set up. This all seems very buggy and like Google just pushed out shiny-looking products which have not been tested. Looking for confirmation that others are encountering this same issue and if there is a fix or workaround?

2 Recommended AnswerS

Melimomma
Community Member

Finally figured it out! Hold the rest button longer than 5 seconds and you'll get a yellow light and chimes. Now your camera is truly reset. Hope this helps someone!

View Recommended Answer in original post

aatienza
Community Specialist
Community Specialist

Hey there,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

View Recommended Answer in original post

4 REPLIES 4

Melimomma
Community Member

Finally figured it out! Hold the rest button longer than 5 seconds and you'll get a yellow light and chimes. Now your camera is truly reset. Hope this helps someone!

aatienza
Community Specialist
Community Specialist

Hey folks,

 

I'm dropping by to ensure that everything is covered here. I hope that sheds some light on the issue.

 

I appreciate the update, Melimomma.

 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey there,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hi there,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,
Archie