Nest Cam - poor quality videos

[rcarter15]

Hi all,

I've had 2 x Nest Cam Outdoors for a good few years and always thought they were great, until I got some new 5 MP PoE cameras and was stunned by the video quality differences. 

I checked the Nest Cam footage and can now see its only 15 fps despite being set to High in the app. 

I have a 500 Mbps down link and 50 Mbps up. 

The cameras are at -42dBm on wifi and show at a 72.222 Mbps connection.  

Overall I cant see why I'm not getting nearer 30fps?  This was middle of the day in good lightening. 

Any thoughts?

Thanks

Richard

[rcarter15]

I downloaded two of the cameras.

Camera 1 - 1920x 1080, Frame rate: 16.061773, Sample rate: 32000 Hz, Bits per sample: 32

Camera 2 - 1920 x 1080, Frame rate: 15.006653, Sample rate: 32000 Hz, Bits per sample: 32

[Juni]

Hi rcarter15,

Thanks for reaching out. Try changing your Nest Cam Outdoor settings then observe if it will make a difference. Check out the steps below. 

This setting lets you choose the maximum video quality. Follow the app instructions for your camera or doorbell to adjust the video quality.

Note: No matter which level you choose, your camera will automatically adjust its resolution and compression according to how much bandwidth is available.

Home app

1. Open the Home app .
2. Touch and hold your device's tile.
3. At the top right, tap Settings .
4. Choose Video.
5. Under “Video quality,” choose Max or High.
   • High settings uses less bandwidth.
   • Max settings uses more bandwidth.

Nest app

1. Open the Nest app
2. On the home screen, select your camera.
3. Tap Settings .
4. Tap Quality and bandwidth .
5. Slide the toggle to change the video quality for your camera.
   • The “Low” option uses the smallest amount of bandwidth.
   • The “High” option uses more bandwidth.

I hope this helps. 

Regards,

Juni

[Juni]

Hi there,

I just wanted to follow up if you were able to try the steps provided. Please let us know, as we would be happy to answer any questions you may have.
 

Thanks,

Juni

[rcarter15]

Hi, I stared in the original post I’m set to High.  I’ve toggled it to low and back to high and it made no difference.   I have 500mbps fibre so it should be able to handle two cameras. 

[Juni]

Hi rcarter15,

Got it. Try to restart your Nest Cam Outdoor, this keeps all your settings, and it should reconnect to the same Wi-Fi network. This is helpful if it ever becomes frozen, has trouble connecting to the internet, or isn’t working normally. Check out this link for more information about it. 

Best,

Juni

[graychanee412]

Hey there,

It's great to hear that you've been using Nest Cam Outdoors for quite some time. However, you recently noticed a significant difference in video quality compared to your new 5 MP PoE cameras. Upon checking, Overall you discovered that the Nest Cam footage is only 15 fps, despite being set to High in the app.

Considering your solid internet connection with 500 Mbps downlink and 50 Mbps uplink, as well as the strong Wi-Fi signal strength of -42dBm and a 72.222 Mbps connection, it's puzzling why you're not achieving closer to 30fps, especially during daylight hours with good lighting conditions.

If anyone has any thoughts or suggestions on this matter, please share. Your input would be greatly appreciated.

Thank you!

[EmersonB]

Hello everyone,

@rcarter15, It's us again. How's it going with your Nest Camera? Were you able to restart it? In case you did and you're still getting the same issue, try to reset it to the factory default and re-add it to your app. Let us know how it goes.

Thanks for answering, graychanee412 and Juni.

Regards,

Emerson

[EmersonB]

Hey rcarter15,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Emerson

[EmersonB]

 Hi rcarter15,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Best,
Emerson