Nest Cam received and connected. It did not connect to my active Nest Cam account. Please advise.

[Breezy34]

I received the replacement Nest Cam as it wasn't connecting to the new Verizon network. It is now connected but it isn't on my Nest Cam App / account that's still active. Please advise. 

[MplsCustomer]

@Breezy34 

Unfortunately, the newer Google Nest cameras and doorbells released starting in Sept. 2021 get installed in the Google Home app and do not appear or work in the Google Nest app.  However, if you have a Nest Aware or Nest Aware Plus subscription (the 2nd gen subscriptions that started in 2020) cover all old and new cameras in the same Google Nest "home/structure".

[EdmondB]

Hello Breezy34,

Checking in — we hope you've got the answer you're looking for. Let us know if you have more questions in mind.

Thanks for the input, @MplsCustomer.

Best,
Edmond

[Breezy34]

Yes, I'll set. Thank you!

[EdmondB]

Hi there,

Thanks for keeping us in the loop, and I'm happy to hear that this has been sorted out. If you need further help, let me know.

Regards,
Edmond