Nest Cam routines in Alexa App

[RY2]

I have my Nest Cam (Battery) set-up in the Alexa app but I cannot get it to show up as a device to start a routine with (despite it being listed as a device in the Alexa app).  Googles automations don't have anyway to revert an automation back to its original state (like you can turn a light on with a doorbell, but then you cannot turn it off).  Alexa allows this, but for some reason doesn't allow (or maybe it's a setting) a Nest Cam to be a device in which a routine can be started.  Thoughts on how to correct this?

[EmersonB]

Hello everyone,

@RY2, thanks for reaching out here in the Community. We hear you and we wanted to help you with your concern. You may giving the steps below a try:

1. Open the Google Home app.
2. Tap Settings> Add.
3. Tap Service> Partner connections> Amazon Alexa.
4. Turn on permissions for your new device.

@Anonymous, the battery can still be charged at 40 °C (104 °F), the hottest operating temperature for Nest Cam (battery) and Nest Doorbell (battery). At temperatures between -20 °C (-4 °F) and 0 °C (32 °F), the doorbell can continue to work, but the battery will drain because it can't be charged. If the battery drains completely, the doorbell will shut down, and you'll need to bring it inside to be charged.

Regards,

Emerson

[RY2]

Emerson, I did already try everything you noted above, still not showing up.

[zoeuvre]

Hi folks,

@RY2, chiming in—here are a few things you may attempt to fix if you have set up your Nest Camera (Battery) in the Alexa app but it does not appear as a device to start a routine with. You may skip the steps you already took.

1. Verify once more that Alexa and your Nest Cam are integrated properly. Verify that the camera is listed as a device in the Alexa app's device list and that you have connected your Nest account to the app.
2. Select the "Add Device" button from the Devices tab in the Alexa app. To locate and add your Nest Cam, select "Camera" and follow the instructions. In addition to ensuring that the camera is correctly detected, this can assist refresh the device list.
3. Check if the Nest app's camera settings permit integration with other devices. Make sure that the integration with Alexa is enabled by going to the Nest app, selecting the camera, and checking the settings.
4. Make sure the most recent firmware is installed on your Nest Cam. Updating the camera can help guarantee that it works with Alexa and other linked devices.
5. In the Alexa app, try linking and unlinking your Nest account. Refreshing the connection between the two platforms might occasionally fix integration problems.

Let us know how it goes.

Thanks for your help, Emerson. 

Best,

Zoe

[RY2]

Thanks Zoe, unfortunately I did take all of those steps except updating the firmware; how is that done?

[zoeuvre]

Hi RY2, 

Gotcha. Your Nest Camera (Battery) updates its software automatically if it is connected to a stable internet connection. Remember that we update Nest products progressively in batches, so the update may not arrive right away for your product. The most recent versions of the Google Home and Nest apps can also be programmed to download and install automatically on your phone. Follow the steps here on the update Nest products and apps article to check the software version of your Nest Camera (Battery).

Thanks,

Zoe 

[RY2]

That's what I figured, all is updated and partner connections are on for Google.

[zoeuvre]

Hi there,

Thanks for letting me know. Don't give up on us yet—we'd like to further check on this. Could you fill out this form and let me know once you're done?

Kind regards,

Zoe 

[RY2]

I filled it out yesterday, thanks

[zoeuvre]

Hello RY2, 

We've received your form—thanks for filling that out. Please keep an eye on your email, as someone from our team will reach out to you to assist you more. If you have questions or concerns in the future, feel free to start a new thread, and we'll be happy to help.
 

Cheers,

Zoe