Nest Cam saying "Empty Battery"

[Phil-NC]

I have had my Nest Camera (wired) installed on my house for a few years now.  I have it wired with the optional 10' cable.  This morning, I got notifications that the device was offline because it said "Empty Battery."  It is still plugged in. I checked the outlet and it is still getting power.  I unplugged it at the wall and plugged it back in.  Then, I unplugged it at the camera and plugged it back in.  But no luck.

How do I get the camera back online?  Is there anything that can be done to debug it?

Thanks!

[gmelanymelissa]

Hi there!

Thanks for posting in the community. I'm sorry to hear that your Nest Cam (wired) is going offline and you're receiving "Empty battery" notifications. I appreciate all the efforts you've made to resolve this issue. Help is here!

To better assist you with accurate information, I’d like to confirm the following:

• Have you noticed any physical damage to the cable?
• Is the camera exposed to extreme temperatures (very hot or very cold)?
• Did you notice or experience any power outages recently?
• Would you mind sharing a picture of your camera?

In the meantime, let's check this tip:

• Restart your device: A simple restart can sometimes resolve minor glitches. Refer to this article: Restart your Nest Cam (wired).

Keep me posted.

Regards,

Melany

[Phil-NC]

• Thank you for your response!  To answer your questions:
• I looked at the wire and it seems OK.
• Nothing overly hot or overly cold.  I 'm in North Carolina. So, in the summer we get into the low 100s, and in the winter the high 20s.
• No power outages recently.

The weird thing is about 18 hours after I posted this, the camera just came back on. I didn't do anything and as far as I can tell nothing changed.  So I'll keep my eye on it, and I'll try to restart if it happens again.  Hopefully it doesn't! 

[gmelanymelissa]

Hi Phil-NC,

Thanks for the follow-up. I'm glad to hear your Nest Cam (wired) came back on.
Please don’t hesitate to contact us again if the inconvenience persists or if you need further assistance.

Regards,
Melany