No camera icon/won't turn on

[HJahr]

Hi! Twice now I have removed and re-added this camera trying to fix. Issue is, even after reinstalling, there is no camera icon (to turn on/off device) and the message displayed says "device off/device unmounted".

It's also mounted.... help!

[Rusell]

Hi HJahr,

Thank you for posting in the community. I'm sorry that even after adding the camera twice, the on/off option isn't showing, and you're still getting the "device off/device unmounted" message. I appreciate the effort you put into this situation. Help is here!

To help me find the best solution, I'll need to ask you a few questions:

• What model of Nest camera do you have?
  • Please take a look at this article to identify which one you have: Technical specs for Nest cameras and doorbells.

• What color is the LED status light on the Nest camera?

Also, for more information on how to turn your Nest camera on or off, please take a look at this article:Turn Nest camera on or off.

In the meantime, please try the following troubleshooting steps:

• Open the Home app Google Home app.
• Tap and hold your device's tile.
• At the top right, tap Settings and then Device information and then Camera mount.
• Select an option to change the type of mount you’re using.

Keep me posted.

Best regards,

Rusell.