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Nest Cam w/ Floodlight (wired) Offline / battery empty

JonGia
Community Member

Outdoor Cam/flood is hard wired. I replaced our hard-wired outdoor flood with motion so the driveway flood turns on when a car pulls in. This flood was wired to a light switch in the kitchen to turn it on/off when we wanted.

A couple months ago I an electrician replace this with the Nest Cam w/ Flood and it worked fine for a couple months. One day I noticed I got a battery empty message. Not sure what happened (maybe someone switched the kitchen light switch off? I don't know) but the battery apparently re-charged (no idea how/why) and it was fine for another couple weeks. 

2 Days ago at 2:30 in the morning, the flood (not responding) and camera (off-line) stopped working for good. The flood says it's OFFLINE  'not responding' BUT I can manually turn on the flood from the kitchen light switch AND it correctly follows the Nest App "floodlight timer" 30-second timer setting). All setting to save battery life are set to save the battery life. I assume the CAMERA is the problem since it says it's OFFLINE and "empty battery". 

If this is HARD WIRED HOW IS IT NOT WORKING BECAUSE OF AN 'EMPTY BATTERY"??? How do I CHARGE this INTERNAL battery? I've re-set the router 2-3 times already and it did nothing. I installed a Nest DOORBELL w/ camera and that is all working fine. 

3 REPLIES 3

MplsCustomer
Bronze
Bronze

@JonGia 

We don't have the Google Nest Floodlight Camera, but do know that if it's on a switched circuit, the switch needs to be on all the time.

Other customers have reported the same issue you are reporting, with the camera's battery not staying charged. This thread has over 85 replies:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-floodlight-Camera-runs-out-of-batt...

This thread has 12 replies:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Floodlight-camera-is-wired-but-battery-...

Thanks for the reply. Yes, the switch is on all the time. The first time this happen (about a month after installing) someone flipped the switch off, camera went to 0% and stopped working. I flipped it back up, it recharged later that day and worked fine for another month or so. 

The other night it drained to zero (I don't think anyone touched the switch) but the switch has been up/on for 2 days now and the battery remains at 0%. Worse, I followed one of the forum 'solutions' which was delete it from Nest home app, factory reset it, turn it off for a few minutes and re-add it. I did this and NOW I CAN'T connect it via Wi Fi - the app never finds it even as I'm up the ladder with my phone a foot away from the camera. Everything else in our house - including the Nest doorbell - is connected and working Wi Fi. 

Frustrate beyond believe with this. Starting to wish I got some other camera/flood... If this thing can be hardwired, why does it need the battery when it's already GETTING POWER? It's an OUTDOOR CAMERA/FLOOD - I had it hard-wired because I didn't want to climb up 12-feet on a ladder in the middle of winter to change batteries!  Why on earth isn't this thing RUNNING off the power supplied - and battery ONLY when the power goes out like every other electronic device? What's the purpose of hard wiring it if it's going to ALWAYS drain the battery and die - even WITH power going to it? 

aatienza
Community Specialist
Community Specialist

Hey folks,

 

Thanks for visiting the Community. 

 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Feel free to submit another post, and provide as many details as possible so that others can lend a hand.

 

Thanks,

Archie