I recently purchased and installed two Nest Cams with Floodlight. Both worked fine for about a week.
Now, one of the units does not show the Floodlight option in Device Features (in settings), and it also doesn't show as a light in Google Home. The other unit works fine and shows the floodlight settings and is operable as a light.
I removed and re-added the camera, but it still doesn't show the Floodlight. I've tried three different iOS devices, and they all have the same issue.
When I walk in front of the camera, the flood light does turn on. I've recycled power at the breaker, the light turns on when I do that and when I walk in front of it, but Google Home thinks this is just a normal Nest Cam Battery and won't turn on when live viewing or give me the ability to adjust the timer/sensitivity, etc. This is very frustrating.
I called support, didn't get much help. Case #3-327600003178
I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.
Please let me know if you need further assistance.
I tried experimenting, I turned the Flood cam off with the power switch, and the live camera feed shows the little battery icon (not present when there is power), and I opened the lights control icon, and scrolled down to the Room I have them in "Security", and I see all 6 off my Floodlights, but the one without power was disabled, but it still showed as a device. So, I don't think it is a power issue specifically. Once joined to Google Home, you should always see it. Just out of curiosity, you know you can rename the floodlight device independently to the camera right? You can rename the camera and you can rename the floodlight. When you re-added it, are you sure you picked the "Floodlight" option and not just the Nest Battery Cam? It's almost as if it only knows it's a Nest Battery Cam only.
The Floodlight sensor works independently to the Camera floodlight sensor event controller, so it should work anyway, but it's not set up as the Nest Cam (Battery) Floodlight product.
Also, I noticed that there was a Google Home App update that added the Floodlight device separate from the Nest Cam Battery device about a week ago.
I swapped cameras from my good one to the bad floodlight and it didn't work there. I put the bad camera on the good floodlight nad it worked. So the issue is the flood light.
I was able to get it working by really wiggling the connection cable between the camera and the floodlight. It rained a TON yesterday, I think either the connection got wet or something inside the light housing. I did caulk/seal it and it hasn't tripped the breaker, but it seems some part of the connection between camera and floodlight (not camera and power or light and breaker) is sensitive. It's drying out and has remained on, so I'm going to caulk/seal the connector, but I'm wondering it water is coming in from the light connection, etc.
I did caulk seal the entire base liberally, but I think water is getting in somewhere near the connection cable or more forward in the housing. Given my wires are right near where the caulk/house is, clearly water isn't getting in there.
This particular light is completely exposed, no roof overhang so it gets pounded.
I had a really poor support experience with Google. Made no progress and they flaked on a replacement. I returned the unit to Lowes and got a new one from them. New one worked perfectly after install and Has continued to work for 2-3 weeks now. I think there’s some hardware defect on the signal between the camera and the light. One of those connections on that magnetic connector must’ve had some issue. It sucked to have to remove and reinstall, huge hassle but new one works.