Thanks David, but the article does not address the issue with the wired Nest Cam with Floodlights that replaced an existing floodlight that is mounted on an existing electrical box and why the camera battery is not charging. Other customers on this forum said that they either did not get a response to this problem, or were told to return the product. Some said that their 2nd or 3rd replacement product worked, which indicates a bad batch was manufactured. Had the product description noted that the camera relies on a rechargeable battery, I would have never bought this product. I will likely have to return both of my units. Very disappointing as I am trying to stay within the Google ecosystem.
Would you mind sharing an example link of what you're referring to out of interest?
Sounds as though the best path for you here would be to contact Google Nest support directly. They'll be able to check your product directly, and/or advise on other possible troubleshooting options and next steps.
I started the process and it directed me to questions others had posted regarding the same issue, and from the ones I say, others did not get a resolution, some returned the units, and some said their replacement units worked, indicating a batch or more of defective units. I believe I have a defective unit and will probably return it and also return the second unopened unit too. Not taking any chances. I had bought them from Belk Dept Store and my window to return them is closing soon. I did not see where anyone was provided a technical fix by the Google experts so I am not hopeful.
I returned both units for a full refund. As a long time owner of multiple products in the Google Home ecosystem, I am disappointed, especially since I am paying a premium for Google smart home products as compared to other brands. I would have never bought this wired floodlight product had it been clear that the camera unit relies on a battery. If I wanted a battery unit, I would have bought a battery unit ( which I have no interest in ever buying). Battery backup is one thing, but this is poor product concept.