Nest Cam with floodlight (wired) camera not working. Trying to connect but nothing

[Peter48uk]

So camera in 2 days. Day 1 perfect. Last night could not view live video, just keeps trying to connect and buffering...

My light switch for its power is on, so its not a power thing.

Is there a trick to this or is there a detailed manual with troubleshooting. If I have to factory reset this, how do i do it?

This is supposed to be easy not difficult.

[Peter48uk]

And now it can connect intermittently before buffering and then saying 'camera unavailable', Live video unavailable'

[Peter48uk]

And the floodlight lights in the day now even though its set in the google app to 'Darker' mode

[SteveT1]

Hi there,

Sorry to hear about that and for the delay. Let's get this sorted out.

A few questions — how far is the Nest Cam with floodlight from the router? Are there any devices that might interfere with it's internet connection? Is this happening on multiple Nest Cameras?

In the meantime, I would recommend  checking this article on how to Troubleshoot offline Nest camera or doorbell to general steps.

Regards,

Steve
 

[SteveT1]

Hi there,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know.

Thanks,
Steve

[SteveT1]

Hi there,

Thanks for reaching out @DaleGribble. How far is the Nest Cam with floodlight from the router? Also, have you tried the troubleshooting steps on the article indicated on my previous reply?

Regards,

Steve

[SteveT1]

Hi there,

Jumping in to check if you've seen my response. If you have other questions and concerns. Feel free to let me know.

Thanks,
Steve

[SteveT1]

Hi there,

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

Regards,
Steve

[DaleGribble]

I’m having the same problem. Any advice would be appreciated.