I can not add new device.

[BinYang]

I can not add the 9th camera to my Google home. Error message "something went wrong" I cannot add this device

[SteveT1]

Hi there,

Sorry to hear about your experience in installing your Nest Camera. Let's get this sorted out. A few questions:

1. What type of Nest Camera are you using?
2. What is the color of the LED lights during setup?
3. How far is it from the router?

You can check this article on how to Troubleshoot Nest camera setup messages for basic steps.

Regards,

Steve

[SteveT1]

Hi there,

It's me again. Just checking in to see if the troubleshooting steps shared helped. If you have other questions and concerns, feel free to let me know.

Best,
Steve

[SteveT1]

Hi there,

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

Regards,
Steve