Nest Doorbell Battery Won’t connect

[Chrisstick]

My nest doorbell won’t connect to my modern router. I have reseted the doorbell multiple times, turn on/my phone several times and even reset the modern/router to. I keep getting connecting to devices the. “Something went wrong”. I have several nest products already set up in my house but for some reason the doorbell doesn’t connect. 

[SteveT1]

Hi there,

Sorry to hear about that. Let's get this sorted out. A few questions:

1. What app are you using to set it up?
2. How far is the Nest Doorbell (battery) from the router?
3. Are there any devices that might interfere with the internet connection?

You can also check this article on how to Troubleshoot Nest camera and doorbell setup messages for additional steps.

Regards,

Steve

[SteveT1]

Hi there,

Jumping in to check if you've seen my response. If you have other questions and concerns. Feel free to let me know.

Thanks,
Steve

[SteveT1]

Hi there,

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

Regards,
Steve