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Nest cameras

Bears1
Community Member

My Nest account kicked all my caneras out and when I to rescan them it shows or tells me it connected to another account. I bought these cameras new from the store. How did it kick my cameras out of rhese account

3 REPLIES 3

SteveT1
Community Specialist
Community Specialist

Hi there,

 

Sorry to hear about that. Let's get this sorted out. A few questions:

  1. Are you signed in to the correct account?
  2. Do you have family members in the account?
  3. What type of Nest Camera are you using?
  4. What's the color of the LED lights on it?

Regards,

Steve

SteveT1
Community Specialist
Community Specialist

Hi there,

 

Jumping in to check if you've seen my response. If you have other questions and concerns. Feel free to let me know.

 

Thanks,
Steve

SteveT1
Community Specialist
Community Specialist

Hi there,

 

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

 

Regards,
Steve