Nest Cam with floodlight

[Kgonzales]

I have my nest cam with floodlight already installed but every time I go to add it to my Google home app and follow the directions it says something went wrong. Any help with troubleshooting?

[Brad]

Hi there,

I am glad to hear that you got the Nest Cam with Floodlight (wired)! I am sorry to hear that you are having troubles installing the device in the Google Home App.

• What point in the process is it telling you "Something went wrong" ?
• Is it close enough to your wifi connection, or another Nest product?
• Is the wiring correctly installed?
• What other troubleshooting steps have you tried?

Please let me know how else I can assist you!

Best Regards,

Brad.

[Kgonzales]

Hi Brad, we also have a nest doorbell cam that we have no issues with. It allows me to select the product (scan QR code)  in the Google home app and go through the steps then after that all it says something went wrong. We have double checked the wiring and the camera and floodlights work so I am assuming it is not that. I am thinking maybe more related to WiFi. How close is it recommended the camera be to the wifi router?

[Hkmhrns]

Sam issue here.  Have other smartphone devices near camera that connect on.  I tried 4 or 5 times to connect Google cam.  Getting very frustrating.  Nest cams would connect easily, pls fix your configuration before I return this device.

[EmptyNester]

It sounds like you may not be on the newest version of the Google Home app.  Go to the app store and find the app there and see if is says "update" 

[Kgonzales]

I tried that, it says it’s up to date. Any other advice to try?

[EmptyNester]

So I have been reading through some thread with other people having a similar problem. One person got it to work by using a different phone (in their case from another family member).  

The only other thing I can think to try is instead of scanning the QR code, try clicking the button on that screen that lets you manually enter the code printed on the bottom of the camera.  Maybe there is just something funky with the QR code image (although that seems unlikely).

[EmptyNester]

Hmmm, what router do you have?  Is it a MESH Router?  Is it the GOOGLE MESH Router?   Try doing a complete power down of the Mesh system and bring it back up.    I know I'm reaching for straws on this one but sometimes in trouble shooting you just have to eliminate possibilities one by one.

[Brad]

Hey folks.

Just checking in to see if you still need assistance with this issue. If so, please let me know and I would love to look into this further for you!

Best Regards,

Brad.

[Kgonzales]

Hi Brad,

yes I would appreciate some help with this issue. Thanks!

kristen 

[Brad]

Hi there, folks.

Just checking in again, to see if you still need assistance with this issue. Looks like a lot of you have found a resolution which is great! Please let me know if you need further assistnace.

Best Regards,

Brad.

[Brad]

Hey there,

I am sorry to hear that you are still having this issue! Have you already gone through the Restart/Factory Reset process as a troubleshooting step? If you did and it still isn't working, then I would suggest you check out this Installation Guide or you can contact a Nest Pro for installation. Try using a different device if you haven't tried already, and I would suggest starting the process as close to the wifi signal as you can. Please let me know if you are still having this issue and need further assistance.

Best Regards,

Brad.

[Cath_kai]

Hi Brad, 

What is the link to the restart/ factory reset ? The page on google with all the factory resets does not have a floodlight specific one. 

[Cath_kai]

Hi, 

I’m having the same issue but this is happening during reinstall. I changed my wifi and deleted the floodlight to re-add to my google home. Now I’m just receiving the error that something went wrong 

[Charlottet]

I am having exactly the same issues as others in this thread. The floodlights + camera will not connect with my Google Home application even though the app is up to date already. 

I already had all the items hard wired to the house which are very far from the ground and will not be easy to reach. I’d really like to find a way to connect them without needing to climb a 40 foot ladder. 

[jonmatesic]

Same issue here started last week Otct 24th with "camera offline".  Tried rebooting router, no go, uninstalled on google home app and tried to add but during "finding joining device" screen its says "something went wrong", turn airplane mode on and off on your device and try again.  I've tried more than dozen times with no change.  The camera was first installed Oct 9th and worked great for 2 weeks.  

[Bownyboy]

Same problem here! The camera was working fine for a week and then after I upgraded my router my Nest Floodlight Cam is listed as offline in the app. 
My nest doorbell, protects and cam iqs are all working fine.

I’m assume it’s because there is no way to manually change the Wi-Fi details in the home app?

I tried reinstalling in the home app and it gets as far as ‘preparing your device’ and then stops after ‘finding joining device’.

[Cath_kai · Accepted solution]

Hi ! I gave the google number a call and they helped me fix it .

Here is what worked for me :

- use something to push the button in the back of the camera ( white part that connects to the magnetic base )

- hold the button for about 15 seconds until you see the yellow light flashing at the front and a sound come from the camera . Once you see the yellow light/sound , let go . 

- This reset the camera for me and then I was able to connect . 

[jonmatesic]

It works now after pushing tiny button on back of cam and re installing, thank you guys 

[Bownyboy]

Thank you! I just did this and now it’s all working. 

[Cath_kai]

awesome !!!