Nest Cam won't reconnect to WiFi

[Natasha5]

My Nest Cam was unplugged for a few days and has been unable to connect to the WiFi ever since being plugged back in. 

I've tried 'resetting' by unplugging and plugging back in, as suggested by Google support, but this hasn't helped and seems to be what caused the issue in the first place as it was working fine before it was unplugged for a few days. The WiFi network and positioning of the camera hasn't changed, and they are actually quite close together. 

I read that you can factory reset the camera by sticking a pin in the little hole between the power cable and base for a few seconds however this did nothing. 

There is a flashing white light and it has been doing this constantly since being plugged in. The Google Home app says the camera is offline and I'm unable to use it. 

Any suggestions on how to fix this?

[MplsCustomer]

@Natasha5 

The customer on this thread is also getting a flashing white status light when attempting a factory reset.  It seems Google Nest should address this.

https://www.googlenestcommunity.com/t5/Home-Automation/My-2nd-generation-Nest-camera-GJQ9T-will-not-...

[aenlic]

@Natasha5, although the reset does not work on MY camera, you do need to hold the reset button down for 12 seconds or more. That might work for you... if not, you're in the same situation as myself, with a brick that used to be a camera.

[Natasha5]

Yeah it's definitely not working for me either, I held the button down for a full minute at one point and there was still no change! 

[ByronP]

Hi Natasha5,

Thank you for reaching out to the community. I’m sorry that you’re unable to connect your Nest camera to your Wi-Fi. I really appreciate your effort in troubleshooting this situation. I’m here to assist you.

For further assistance, I need to ask a few questions:

• What type of Nest Camera do you have?
• How far is the device from the router?
• Can you connect to the internet with other devices?
• Are there any other devices that experience issues with the Wi-Fi?"
• Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the device you want to pair?

Please keep me updated. I look forward to your response.

Regards,

Byron

[Natasha5]

Thanks for your response!

I've contacted Nest support and, after some back and forth, they've replaced my camera as it was still within warranty.

[ByronP]

Hi Natasha5,

Thank you for your response. I really appreciate all the effort put into this. I'm glad that it's resolved.

If you need any further assistance. Don't hesitate to reach out to the community.

Regards,

Byron