Nest Camera App not work - Spinning Blue Circle OVER & OVER & OVER & OVER & OVER & OVER & OVER

[mlbrownewell]

This is getting ridiculous.  I'm DONE.  Every time I check the camera on my phone Nest app or using Google Chrome (web browser) I get nothing but a spinning blue circle.  I restart it, no luck.  I have to completely delete the device from HOME app and set it up again.  It works for a few days, then back to the spinning blue circle.  IT CAN NOT BE TRUSTED!  I have had past incidents happen in my home and this camera has helped me by means of video proof.  Now I have nothing..... but you guys continue to take my money monthly, right?  This is my 3rd posting about this spinning blue circle and no responses or feedback.  I'm DONE.  What a complete epic fail.  

[Harriflex16]

I was also impressed by the quality and initial reviews for these Google Home Security Camera systems. I added the wired Camera with twin Floodlights, again very impressed by the design and manufacturing quality. Sadly the Home software is appalling taking several minutes to load, (if at all, as I often get the message to say event deleted or no longer available)! I added three Google Wifi extenders that are all about 20ft away from the main unit and my home Router. I’m beginning to lose faith in my considerable investment.

[Brad]

Hey there,

Thank you for bringing up the concern you're experiencing, I would love to look into this further for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.

Best regards,
Brad

[mlbrownewell]

I'm not sure how to take this response, so I'll tread lightly with my response.  Wow.... lol.  Sarcasm.....I never thought to do that Bradley.  Restart the device. smh.  Come on man! 

Let's bump this up a lot Brad.  I am part of an IT business.  I won't get into details, but the first, second and third stages of troubleshooting this issue have surpassed.  Currently... I have factory reset the nest hub and it is currently working  ALMOST!  The device is working, BUT ONLY if the device and my mobile phone are on same wifi.  Before, when I first purchased this device, I could access MY camera anywhere on my phone.  Now I have to be on the same wifi.  WHY?  What good is that?  to have surveillance while you're home.  😆  Yes can be important at times, but WHAT HAPPENED TO BEING ABLE TO ACCESS ANYWHERE?  Nothing has changed on my end.  Same wifi, same phone, same nest app..... and I am paying a subscription for audio/video recordings.....while I'm at home 🤣.   Ridiculous.  I see TONS of other postings on here with the same issue and no one is communicating for the product.  It's a shame, cause I really like the thing.  Maybe you did once too?  But I can't be buying new device versions every 2 to 3 years.  Technology is **bleep**ing this world up to begin with.  But please, do the right thing and COMMUNICATE with those people reaching out for help and assistance.  Back up your product, your company and your career.   Now..... can we fix the issues with this device?  

[Harriflex16]

I fully sympathise with your comments and frustration. The delays are intermittent and now my Google Home App has crashed twice, whilst attempting to vieŵ a recorded video of a recent caller. I’ve also noticed the response time in recording is slow, sometimes just showing the person walking away after their delivery. A back of head is no good for identification! As I have previously stated I even purchased the three additional Mesh Extenders, that are all within one room away from my Router. I.e. approx 20ft away in a single story bungalow.

[Brad]

Hi folks,

Sorry to hear that the troubleshooting steps we shared were already attempted, but a lot of the time they truly do clear out issues you may be experiencing. Let's all try to be a bit more respectful to everyone in the community, and make sure that you're following all our Community Guidelines. We are all doing our best to help everyone out to the best of our abilities. We generally try to find a solution that works for everyone. 

Best regards,

Brad

[Bigrndahouse]

Mine is doing the same. It's redic. Just blue circles. If it keeps up I'm going to pay Google in blue circles. 

[Brad]

Hi there, 

We apologize for the late response, but I am just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[Brad]

Hi there, 

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad

[Harriflex16]

One major issue is to why the Google Mesh Wifi extenders keep losing Wifi. I live in a small bungalow with main Broadband Router in Central Bedroom. Alongside is the first Google Mesh unit, this if I’m correct, produces another different Wifi signal to the other two Google Wifi units. My main router had always given an uninterrupted signal. They are all about 20ft way from each other. Everything has been reset, following advice given, but I’m still getting Messages about losing Wifi! 

[Brad]

@Harriflex16 

Thank you for sharing your insight with us. I would now love for you to please fill out this form, and a higher tier of support will be reaching out to you once filled out, for further assistance. Please let me know once you have filled out the form.

Best regards,

Brad

[aatienza]

Hey there,

It's us again. Were you able to fill out the form?

I appreciate the help, Brad.

Thanks,

Archie

[JOECOOL1]

BIZARRE  the same thing is happening to me...  tried all remedies but still the same..   Google is dropping the ball on this one..

[Harriflex16]

The strange thing is it’s more often on my iPad. If I check on my iPhone it’s more often ok! So frustrating given that the product is so well designed and constructed. I’m sure that the software has a glitch and Google should stop charging the monthly fee until it’s corrected. 

[JOECOOL1]

Nothing has changed still blue spinning circle...  I am most likely going to another system because it just does not work..    Any help would be appreciated

[Brad]

@JOECOOL1

How far away is your Wi-Fi router from your Nest camera? Have you tried to factory reset your camera if you're still experiencing this? Please let me know.

Best regards,

Brad

[JOECOOL1]

its 20 ft from the router and yes I did factory reset.   I was working fine for a year and now just spins blue

[Brad]

@JOECOOL1

I know some app updates have gone out recently, have you made sure to update your app, restart or reset your cameras, and tried again to see if this is a concern? Please try those troubleshooting steps and let me know.

Best regards,

Brad

[MplsCustomer]

I'm just another Google Nest customer, for almost 4 years now. If you are unable to access the live feed or history for a single camera or doorbell, or from a single Nest Hub, then the problem might be a defective Google Nest device. But if you cannot access the live feed or history for ANY of your cameras or doorbells, that seems either like poor service from Google Nest for a particular region or country, or an inadequate Wi-Fi network. We are in Minnesota, USA and have three wired Wi-Fi access points and all of our devices are within 15 feet of those access except one camera; for that one camera we have a high-gain directional Wi-Fi antenna to ensure good signal strength. We do NOT use Google Wi-Fi devices and we have not encountered issues with some of the less-common Wi-Fi settings (like beamforming) that have caused issues with some customers.  We have 900 Mbps download and 16 Mbps upload. Only occasionally do we have problems accessing live feed from any of our devices or home.nest.com or google.nest.com, or history from the Google Nest app, home.nest.com, or the Google Home app. That's just our experience.

[mlbrownewell]

Why am I not able to call my Hub anymore?  I do know that DUO has been replaced by Google Meet, but when I try calling the hub it launches Google Meet and wants to send an invite?   Before it was a simple video call.  What is the correct way to make a video call?

[Brad]

@mlbrownewell 

As this is a separate topic from the main thread here, I would invite you to please share your question as a new thread. Thank you for your consideration and patience.

Best regards,

Brad

[EmersonB]

Hi everybody,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

I appreciate the help, Brad and Archie.
   
Best,
Emerson

[EmersonB]

Hello everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.
 
Thanks,
Emerson

[Harriflex16]

One major issue is to why the Google Mesh Wifi extenders keep losing Wifi. I live in a small bungalow with main Broadband Router in Central Bedroom. Alongside is the first Google Mesh unit, this if I’m correct, produces another different Wifi signal to the other two Google Wifi units. My main router had always given an uninterrupted signal. They are all about 20ft way from each other. Everything has been reset, following advice given, but I’m still getting Messages about losing Wifi! 

[EmersonB]

Hey Harriflex16,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. If you have any questions or concerns, feel free to create a new thread as I will be locking this thread after 24 hours.
 
Regards,
Emerson