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Nest Camera (Battery) not detecting motion at all.

jqderrick
Community Member

I need to understand what the threshold for motion is on the camera, It's not detecting any vehicles pulling into my driveway.  This isn't a connectivity issue.  It's mounted above my garage and gets plenty of wireless signal.  I've tried rebooting the device, I've tried adding the device back into the home app.  I constantly get the same results.  I've swapped a camera from a different part of the house into this camera's location and I get the same results.

It will not detect and then record anything happening in our driveway.  

Yes, I have alerts turned on.  Yes I have the sensitivity turned all the way up.  Yes I am asking it to alert me to vehicles, people, animals, and sound.  I've factory reset the camera.  Still no notifications.  a UPS truck pulled into my driveway and unloaded packages and I didn't get one notification.  The camera was about 10 feet away.  

 

Any help would be appreciated.  What else do I need to do to get the camera to locate and notify me of large cargo vehicles pulling into my driveway for 4-5 minutes and unloading packages?  What magical option am I missing?

 

2 REPLIES 2

Brad
Community Specialist
Community Specialist

Hi there,

 

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I can definitely understand how frustrating your situation must be. I would love to help you find a solution to this issue. 

  • Do you still need help with this issue?

  • What troubleshooting steps have you done thus far? 

Please let me know if you need further assistance. 

Best Regards,

Brad. 

jqderrick
Community Member

Hey Brad, do you actually read the posts or do you just copy and paste this stuff?  It seems like the latter.  You can see all of my troubleshooting steps above.  Also, the issue is still happening.  My camera can't see any movement further than about 10-12 feet away.  Day or night.