02-15-2023 02:11 PM
One of our camera will not show live video right now. It is plugged into AC power so it should display live video and not in any battery saver mode. It does still provide alerts when triggered and we can see video in the history but we want the ability to view live video. I tried turning the camera on and off in the Home app but it doesn't help.
Answered! Go to the Recommended Answer.
02-27-2023 04:40 PM
The connection has been relatively stable for the past week so I decided to not make any changes at this time.
02-20-2023 09:46 AM
Hey there,
Thank you for bringing up the concern you're experiencing, I would love to look into this further for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.
Best regards,
Brad
02-23-2023 09:47 AM
Hi there,
Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns.
Best regards,
Brad
02-23-2023 12:20 PM
Hi Brad, After playing with some of the settings I was able to get that camera back on line and show live video again but I am not sure why it worked. I changed the video quality from high to max and it started working again. I would have thought that the other way (from max to high) would provide a more reliable connection.
02-23-2023 12:48 PM
I have seen some users' experiences with Nest wifi and Spectrum being very finicky as well, but they may not be connected at all. Have you tried to factory reset all of them to see if this improves your connectivity?
Best regards,
Brad
02-23-2023 12:51 PM
I have not.
02-23-2023 12:59 PM
02-26-2023 04:04 PM
Hey there,
I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
I appreciate your help, Brad!
Thanks,
JT
02-27-2023 04:30 PM
Hi there,
Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
Best,
JT
02-27-2023 04:40 PM
The connection has been relatively stable for the past week so I decided to not make any changes at this time.
02-28-2023 10:41 AM
Hi there,
Glad to hear this may be resolved for you. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.
Best regards,
Brad