Nest Doorbell (battery) won't latch

[Rowan2]

The doorbell won't reattach to the mount after I removed it for a charge. I contacted support and the rep was excited to tell me my device is out of warranty by a few months and she would email links to purchase a new one. I am truly pissed.

[MplsCustomer]

@Rowan2 

I've seen a lot of posts like this. One customer squirted a little WD-40 into the release button to get it to work again (after taping over the other openings to avoid getting it inside the doorbell). The mounting mechanism seems inadequate for a doorbell that has to get removed regularly for charging.

[Rowan2]

The WD-40 didn't help and I ended up taking the device apart. The WD-40 actually caused more harm than good, as it loosened the glue on a tiny part of the latch mechanism (circled in green) and swelled the rubber seal along the perimeter of the doorbell.I used a tiny flat head screwdriver to deburr the part that gets pushed down with the release tool.

[Rowan2]

https://imgur.com/a/hIDIzdl

[Brad]

Hey there,

Sorry to hear you are experiencing this, as we’re always looking for ways to improve, and appreciate your feedback. You can send it at any time using your devices by saying, "Hey Google, send feedback," or by following the steps found here. 

Best regards,
Brad

[EmersonB]

Hello everyone,

@Rowan2 It's us again. I'm bumping up this thread to ensure that everything is covered here. To confirm, did you remove a piece of your Nest Doorbell? If possible, could you send us the photo of your Nest Doorbell and its mounting plate with the piece that you removed. 

Keep us posted.

I appreciate the help, MplsCustomer and Brad.

Regards,

Emerson 

[Rowan2]

I didn't quite remove a piece. I smoothed out the sides of the plunger that you push down with the key. The plastic is fairly soft and gets burrs from being pushed down with a metal key. The plunger piece is in the center of the red rectangle in the linked picture. This isn't the same doorbell, but it did work after I reassembled it. I should be able to get a picture of it tomorrow.

https://imgur.com/a/wLwGi67 

[janthadeus]

Hey Rowan2,

Oh cool! Sounds like a plan. Keep us posted.

Thanks for the help here, Brad and Emerson.

Best,

JT

[Rowan2]

This is the original doorbell. The plunger is lower on this one. https://imgur.com/a/6qJ8k8C

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad

[Brad]

Hi there, 

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Thanks for the help here, Emerson and JT!

Best regards, 

Brad

[jjdd867]

Yes, agreed about being pissed. Same thing has happened to me. Now I have a hunk of junk!