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Nest Camera (Battery) will not show live video.

BM5
Community Member

One of our camera will not show live video right now. It is plugged into AC power so it should display live video and not in any battery saver mode. It does still provide alerts when triggered and we can see video in the history but we want the ability to view live video. I tried turning the camera on and off in the Home app but it doesn't help.

1 Recommended Answer

BM5
Community Member

The connection has been relatively stable for the past week so I decided to not make any changes at this time.

View Recommended Answer in original post

10 REPLIES 10

Brad
Community Specialist
Community Specialist

Hey there,


Thank you for bringing up the concern you're experiencing, I would love to look into this further for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.


Best regards,
Brad

Brad
Community Specialist
Community Specialist

Hi there, 

 

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

 

Best regards, 

Brad

BM5
Community Member

Hi Brad,  After playing with some of the settings I was able to get that camera back on line and show live video again but I am not sure why it worked.  I changed the video quality from high to max and it started working again.  I would have thought that the other way (from max to high) would provide a more reliable connection.

 
Overall I am still not completely satisfied with the connection performance.  I'm not sure if it is a result of our internet connection speed or something else but we get the spinning circle on some of our cameras much more often than I would like.  Our setup is as follows.
 
A total of 4 Nest cameras (battery model) and all 4 are plugged into AC power.
A total of 1 Nest doorbell running off the internal battery.
 
Our ISP is Spectrum cable and we have their modem plugged into a Google Nest WiFi mesh router with 3 additional Nest Points.  One of the points is within 30 feet of the cameras.  Running a speed test from the Home app shows about 350 Mbps download and about 11 Mbps upload.  Is the slower upload speed causing the intermittent live video connections or should we be getting more reliable results at that speed?

Brad
Community Specialist
Community Specialist

@BM5 

 

I have seen some users' experiences with Nest wifi and Spectrum being very finicky as well, but they may not be connected at all. Have you tried to factory reset all of them to see if this improves your connectivity?

 

Best regards,

Brad

BM5
Community Member

I have not.

Brad
Community Specialist
Community Specialist

@BM5 

 

I would recommend factory resetting them if you have the time to do so, as it is a recommended troubleshooting step for most issues with connectivity and functionality. You can learn more here

 

Best regards,

Brad

janthadeus
Community Specialist
Community Specialist

Hey there,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

 

I appreciate your help, Brad! 

 

Thanks,

JT

janthadeus
Community Specialist
Community Specialist

Hi there,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help. 
 

Best,

JT

BM5
Community Member

The connection has been relatively stable for the past week so I decided to not make any changes at this time.

Brad
Community Specialist
Community Specialist

Hi there,

Glad to hear this may be resolved for you. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad