Nest Camera Floodlight not showing up oon Google home app

[MarkCW]

I purchased the nest cam floodlight, installed it ( I am a licensed electrician) but have not been able to get it to show up on the Google Home App. The floodlight works and the blue light on the front of the camera is on. Recently purchased a WiFi extender thinking it was a signal issue,  still nothing.  Any suggestions?

[MplsCustomer]

@MarkCW 

A blue light on the floodlight camera means it's ready to connect or trying to connect to Wi-Fi (https://support.google.com/googlenest/answer/9268073?hl=en#zippy=%2Cnest-cam-with-floodlight).

Is the USB cable connected securely to the camera with the cord feeding towards the front of the camera, s shown at about 4:45 in the install video? : https://support.google.com/googlenest/answer/11003780?hl=en

What happened when you went to "Set up device" in the Google Home app and scanned the QR code?

https://support.google.com/googlenest/answer/9293657#zippy=%2Chome-app

(Some customers in this forum have reported issues with defective floodlight cameras, as well as encountering the "cannot connect to assisting device" error. Some of those posts have no resolution.)

[MarkCW]

Doesn't show anything, other than wanting to setup a Chrome cast in my spare bedroom. I have a camera on my porch less than 20 feet away with great reception. 

[MplsCustomer]

@MarkCW 

Once you select "New device" it should search for nearby devices and find your floodlight camera. Is your WiFi extender using the same network name (SSID) and password as you're using on the phone where you're running the Google Home app? It's odd that it's flashing a blue light saying it's ready to connect.

Perhaps you have a faulty camera and need to contact Google Nest Support for a replacement (or maybe they have another suggestion):

https://support.google.com/googlenest/gethelp

[aatienza]

Hey MarkCW,

I'm dropping by to ensure that everything is covered here. I hope that sheds some light on the issue.

I appreciate the help, MplsCustomer.

Thanks,

Archie

[aatienza]

Hey MarkCW,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

[aatienza]

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,
Archie