I've been dealing with this issue for months and have tried several suggestions but I can't seem to find a solution. I'm beginning to wonder if my NEST camera is faulty or the camera itself intentionally turns itself off randomly so that I am encouraged to purchase the Nest Aware Plus subscription (I have a Nest Aware subscription). My event history has long and frequent gaps in the recording. I've attached an image of my recording history over the last 3-4 hours.
The messages displayed in the "off" (light coloured) times are different. Sometimes it says its disconnected and that I should check the wifi, other times it says its not available. During these times, the green light on the device is off. I have tried:
- Turning Home Away Assist off (The above image is an example of Home Away Assist off)
- Doing a factory reset. (I have done at least five factory resets on this device over the last weeks. The outages continue)
- Moving the wireless router closer
Please suggest other things I can do, without having to purchase anything else, otherwise I will have to throw this camera away and end my nest aware subscription. The camera was not available for the last porch package stealing incident we had.
