10-15-2021 07:07 AM
I've been dealing with this issue for months and have tried several suggestions but I can't seem to find a solution. I'm beginning to wonder if my NEST camera is faulty or the camera itself intentionally turns itself off randomly so that I am encouraged to purchase the Nest Aware Plus subscription (I have a Nest Aware subscription). My event history has long and frequent gaps in the recording. I've attached an image of my recording history over the last 3-4 hours.
The messages displayed in the "off" (light coloured) times are different. Sometimes it says its disconnected and that I should check the wifi, other times it says its not available. During these times, the green light on the device is off. I have tried:
Please suggest other things I can do, without having to purchase anything else, otherwise I will have to throw this camera away and end my nest aware subscription. The camera was not available for the last porch package stealing incident we had.
10-15-2021 08:25 AM
Has this occurred from the beginning? Do you have the ability to try a different router? I’ve had equipment that didn’t like my router before. WiFi can be tricky.
10-29-2021 09:01 AM
Hi there,
I apologize for my late response. Thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be. I just wanted to make sure that your issue is addressed.
Please let me know if you need further assistance.
Best Regards,
Brad.
11-05-2021 03:50 PM
Dear KHendricks, this has nothing to do with the router. Not sure why every one always jumps to the router as being issue.
I am having the same issue and lo and behold I had to play around with the home assist to keep it from saying I was away. And further more, this turned my camera off.
11-05-2021 03:48 PM
I have been noticing the same thing. Imagine my surprise to see that Google knowing had my home selection as away. Do you think I honestly want google to know that I have been away?
2. Imagine my surprise after I caught that, my camera turned off. Bad google
11-05-2021 03:51 PM
I have the Nest subscription and mine just started doing the same thing.