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Cameras and Doorbells

Blog Posts

Introducing new 2K Nest Cams and Doorbell with Gemini for Home Read more

Camera Performance Improvements in the Google Home app Read more

Forum Posts

How to: Change camera or doorbell Wi-Fi network

If you change your Wi-Fi password, network name or security settings, or install a new router from a new Internet Service Provider, you'll need to update the Wi-Fi settings for your camera or doorbell.RecommendedIf you're comfortable changing your ro...

David_K by Diamond Product Expert
  • 1733 Views
  • 0 replies
  • 1 kudos

Troubleshoot setup: Google Nest camera or doorbell

Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...

David_K by Diamond Product Expert
  • 17886 Views
  • 0 replies
  • 7 kudos

Resolved! Nest cam and doorbell live view unavailable in home app

After many many hours of messing around, I am making some progress on this issue. I’m not totally fixed but after making some changes to multicast settings on my router ASUS BQ16 Pro) the video on the app comes up 90% of the time. Better than the 30%...

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Ebotterill by Community Member
  • 1399 Views
  • 11 replies
  • 0 kudos

6th Camera Won't Connect to Home App

I have 5 Nest cams in the Google Home app and all work properly. I have a 6th Nest Cam, an indoor Wired 2nd gen, Identical to one that is working fine but the 6th will not connect during setup. I've done everything I've seen recommended, including a ...

ring doorbell battery

I have the Battery ring doorbell.even though it has been plugged in for the last 2 years, I noticed that the camera is not available today due to the shortage of battery.Is this possible, even if the bell is connected to a power point ?

prshrt by Community Member
  • 487 Views
  • 2 replies
  • 1 kudos

No camera icon/won't turn on

Hi! Twice now I have removed and re-added this camera trying to fix. Issue is, even after reinstalling, there is no camera icon (to turn on/off device) and the message displayed says "device off/device unmounted".It's also mounted.... help!

HJahr by Community Member
  • 497 Views
  • 1 replies
  • 0 kudos

Can’t completely remove devices from Nest app

I got a new modem and router today which changed my network and WiFi password. It has been a nightmare to update Google devices. Everything had to be factory reset and reinstalled. I was unable to completely remove my Nest doorbell and indoor camera ...

Redlocks by Community Member
  • 7016 Views
  • 77 replies
  • 7 kudos

New Nest Floodlight Not Connecting to Settings

I installed a new Nest Cam and Floodlight. The camera and the floodlight both turn on and I am able to turn on the floodlight from the app. When I attempt to go into the settings for the floodlight through the floodlight itself or through the camera ...

MarkD8 by Community Member
  • 3701 Views
  • 33 replies
  • 5 kudos

Nest Cam saying "Empty Battery"

I have had my Nest Camera (wired) installed on my house for a few years now. I have it wired with the optional 10' cable. This morning, I got notifications that the device was offline because it said "Empty Battery." It is still plugged in. I checked...

Phil-NC by Community Member
  • 860 Views
  • 3 replies
  • 0 kudos

Resolved! Can’t remove doorbell from account to reassign it

Hi i got this gen 1 nest doorbell for several years but removed by accident the assigned home from the google home app. I had to reinstall thermostate and all 3 nest protects using the nest app. This went ok.i did several factory resets on the doorbe...

Chris7777 by Community Member
  • 1478 Views
  • 5 replies
  • 1 kudos
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