Nest Camera Light does not pulse blue during set-up

[MTheroux]

I am trying to set up a Nest Camera and at the Step: "Plug in the doorbell indoors," it chimes and the light turns white, but it never pulses blue, and the set-up fails (multiple times). I have both reset it and factory reset it in my multiple attempts to get it to set up. I have turned Airplane mode off and on on my iPhone. I have restarted my iPhone. The error message does not have a code number, it simply says:
"Something went wrong
"Try connecting again. if that doesn't work, try rebooting your device or turning your phone's airplane mode on and off before trying again."

I have done all of the above multiple times.

I had already set up another camera and had no problems with that one.

[chaconmorales]

Hi MTheroux,

Thanks for posting here in the Community. I'm sorry to hear about the connectivity issues with your Nest Cameras and / or Nest Doorbells. I understand that you already followed some basic troubleshooting steps, like restarting and resetting the Nest devices. 

Before we get started with further troubleshooting, let me ask you some questions:

• What type of device do you have?
• If it is a Nest Doorbell, what model do you have? 1st Generation or 2nd Generation?

The blue light pulse is a crucial indicator that your Nest Camera/Doorbell is ready for setup. If it's not pulsing, it can hinder the setup process. Let's troubleshoot this together. Here's what you can do:

Power and Reset:

• Ensure the camera is fully charged or connected to power.
• Make sure to perform a factory reset as established on the help center. This should trigger a blue light pulse after release.
• Ensure there are no physical obstructions blocking the camera's sensors or preventing the blue light from being visible.

Verify Wi-Fi Network Connection:

• Other Devices: Check if other Wi-Fi devices in your home are connected and functioning normally. If not, the issue might lie with your Wi-Fi network itself.
• Signal Strength: Ensure your Nest Cameras are receiving a strong Wi-Fi signal. If it's far from your router, consider:
  • Moving it closer: A stronger signal can improve connection stability.
  • Using a Wi-Fi extender: If relocating isn't feasible, an extender can boost the signal in that area.

Follow the steps from this guide to Fix Nest camera or doorbell Wi-Fi connection issues and to Troubleshoot Nest camera and doorbell setup messages (even if there is no specific error).

Let me know if you need further assistance.

Regards,

Mario