I’m sorry you’re having trouble with this. No worries, we'll check this out. When did it start happening? Were there changes made with the setup, settings, and/or app of the Nest camera? Also, what troubleshooting steps have you done so far?
I have found elsewhere in the forum to try to modify the Wi-Fi settings in the Google Home app:
Google Home > WiFi > Settings > Preferred Activities > Uncheck Video Conferencing AND Gaming
THIS RESOLVED THE PROBLEM but I found it frustrating as it looks like by doing this I downgrade in fact a functionality that seems better for my use of my network (as I make lots of Zoom and Teams calls...)!!!. Will this be looked into by the Google team to improve their product? Especially because those settings are on by default... I would love to find out more about this.
@Alaama We hear you. Our team is working hard to deliver the best experience for our users — we'll take this as feedback. Keep your eye on the Google Nest Community page https://goo.gle/2JvnMRy for any updates. Check out this link on how to file feedback.
Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
Hi, I still have the issue unresolved, can you let us know if a software/firmware update is being worked on to address this problem?
Just to reiterate, I have two sets of devices on two networks:
- On Google Nest Wifi mesh network:
All are able to record to the cloud, and give me alerts when they detect a person, etc, but there is no live feed video. I tried all the suggested workarounds, including unticking the "preferred activities", but nothing has worked so far.
I have a second wifi network on a Netgear router which has a doorbell camera and a floodlight camera, both also have the same issue on live feeds.
Can you please provide an update on what is being done to fix this? I really don't want to have to return all products, but this is not delivering the advertised functionality, even when connecting to Google's own wifi router!
I just wanted to jump in real fast and thank you for your feedback. Please feel free to submit your feedback to us. I've put instructions for feedback below.
Thank you very much for offering to help.
It happened since the start, after the whole setup.
Following a few suggestions found online, I did a full reset of the 2 cams and restarted the setup from the beginning. I didn't change the issue.
I found out on another post in this forum that other users having similar issue had indicated that the issue could be resolved by changing a setting in their WIFI mesh to use only one frequency when their original setting was to use both 2.4GHz and 5GHz. The problem is that the Google WIFI Mesh doesn't allow to control specifically this setting.
This is why I decided to post about my issue as the other forum thread has therefore been marked as resolved.
Same, issue, many threads on this from us many frustrated customers. Is there a way to consolidate into one thread so we get more attention? Please repost if you can to the following thread, there is already some activity with the (most likely bots), but maybe if we all post there we'll get attention from a human eventually?