Nest Camera Live Video not working

[daviddixon84]

I have 2 battery nest cameras, 2 doorbell battery cameras, 4 wired nest cameras, the battery cameras will not display live video. It will record, send movement notifications, but I cannot access live video! Very frustrating! It says live view unavailable, the camera battery may be unreachable or saving battery... 

2 of my battery nest cameras are wired full time so saving battery should not be an issue. 

I've had this issue for months!! My older wired nest cameras have no issues in the Google and nest app.. 

I call for support and they say do a factory data reset. This may work temporarily but it continues to do it again! When will there be a fix for this? I've seen posts from last year on this but haven't seen resolution. I'm to the point of going to another set of cameras that are more reliable! 

[Anonymous]

Mine are the same. It seems google just do not care as mine have been like this for over a year and no fix as yet or no fix in sight either. Google sell their products then abandon the consumer unfortunately. You mentioned buying another product thats all ive thought about for over a year. Unfortunately my battery cameras owe me over 2000 dollars and they aren't worth anything second hand as no one wants to buy them with all the negative reviews and feedback about the cameras plastered all over the internet. If i had read this forum i never would have bought them at all.

[Cloudtales]

I'm having the same problem. Live video feed for both my doorbell and backyard camera is just an image with the  'loading' circle endlessly rotating. I'd put money on Google not keeping up with the expanding installation base and their hardware and bandwidth overloading.
Dear Google 'specialists' don't waste my time and yours with pathetic suggestions that the problem is at our end when it is clearly not. Show some respect and integrity, take responsibility and invest in more back-end resources.

[EdmondB]

Hello daviddixon84,

I'm sorry to hear about your experience with your Nest Camera battery. We'd be happy to take a look at this for you. Could you tell us the case ID from the interaction with our support team so I can take a closer look?
 

Please fill out this form with all the needed information. Let me know once you’re done.

I look forward to your response.

Thanks,
EdmondB

[daviddixon84]

Good day! I responded with the form. I've had a couple emails once every few days letting me know engineering is still looking into my issue and will follow up with me if they hear anything.  

[EmersonB]

Hi everyone,

@daviddixon84, we know where you're coming from and this is not the experience we want you to have. I've checked your interaction history and noticed that your old case has been escalated to our Engineering team. Our support team will update you once there's available information. Let us know if you have more questions in mind.

I appreciate the help, EdmondB.

Best,

Emerson

[EdmondB]

Hey everyone,

@daviddixon84,I just wanted to follow up and see if you still need any help. Let me know if you have any additional questions from here.

Thanks,
EdmondB

[EdmondB]

Hi folks,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Edmond

[daviddixon84]

Good afternoon! I have not had my Issues resolved. Last e-mail I received was Engineering is still looking into my issue and will follow up with me if they hear anything.  

[EdmondB]

Hello there,

I'll check with our support team for any updates on your case but our Engineering team should be handling this case moving forward. If you have any questions let us know. 

Thanks,
EdmondB

[EmersonB]

Hello daviddixon84,

It's us again. I'm bumping up this thread to ensure that everything is covered here. Were you able to receive an update from our support team? In case you have an update, you know where to find us.

@Anonymous, thanks for chiming in.

Best, 

Emerson

[EmersonB]

Hey daviddixon84,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Regards, 
Emerson

[daviddixon84]

Hey! I haven't heard any word back from engineering or support teams on my issues except from this community chat thing. My issues have not been fully resolved.

Thank you for checking in but want to let ya know I hadn't heard from support.

[ShawnStone]

I am having the same issue. I have spent the entire day with no resolve... I have 17 cameras and I fell like I have waisted a lot of money on google...

[BellA7]

I just got my cameras a month ago. And having the same issues with 2 of the cameras. 

[BellA7]

It is saying my device is offline 

[EmersonB]

Hello everybody,

@daviddixon84, thanks for getting back to us. I've sent a follow to our support team. They'll be sending you an email with their update. Please continue your conversation there to avoid confusion here.

@ShawnStone and @BellA7, we appreciate you reaching out here. To confirm, what are the troubleshooting steps you have done? How far are your Nest Cameras from your Wi-Fi router? What is your internet bandwidth? Try restarting your Nest Cameras and Wi-Fi router. Let us know how it goes.

Regards,

Emerson

[ShawnStone]

I was only experiencing this issue with my indoor outdoor battery operated cameras. I have tried rebooting my router, my Wi-Fi access points, my router and everything on my end the issue persists. I was able to correct it by canceling my nest subscription in setting up a new home and starting a new nest subscription. I am convinced that the issue exists on the Google cloud side of things.  Especially since it started working when I joined them to a new"home".

[Michiel0]

Best 

Ik have thé same problems of i open my Google home app and I want to look at thé live stream it says not available of the battery is saved but al my camera's are all conected to power so that can't be the problem every time i want to check thé live stream it's not available you already pay so much for the cameras and then again for a subscription then you at least expect everything to work as it should

[harsh493]

I have the same issue for over a year. Google hasn't figured it out. Customer service is trash for the amount of money I spent on it. 

Can see recording but no live video. 

[BeRoyalKC]

Yup, same issues here.  Such a pain.

[BLJDC]

Same problem here with a nest battery doorbell. I thought it was mine and of course it just dropped out of warranty. I’ve reset everything and nothing works. Looking at Arlo and Ring Pro now…

[daviddixon84]

Update on My cameras. After months of continual issues, my cameras.. for now.. seem to be working fine with live video in the google home app. I have had no response from the engineering team as to what/how it was fixed, just a customer support email saying to see if problems still persist. On one of the cameras, it started working fine again with live video and I got an email saying to reset the camera and let them know if the problem persists. For my case, I did not reset that camera as it is currently working fine. On my front doorbell camera, I did do a reset on it, and it is now currently working. I'm about a week into whatever has been done in the backend and so far cameras are ok. I will update this, if cameras revert back to their old ways. Sorry i'm little skeptical, however, I am hopeful they are fixed for good. My process in all this was contact support, email back and forth, get a case number. Then, I went into google home to view the live feed, when it did not show the live feed, i submitted a feedback report (3 dots top right, then feedback). then follow the directions to do that, and add your case number in the report. I did this for each of my cameras with problems. About once a week to once every 2 weeks, I would reply back asking for any updates. As you can see from the start of this, it took months to get my cameras working ok again, so a LOT of patience is needed. 

[LarryW]

Any word from Google? Same problem, and same response (crickets)

[PeterVenkman]

Since installing my Nest Doorbell (wired), I've been experiencing the same issue. I've tried all recommended solutions, and now my case is with engineering. They want me to turn off all but one of my Nest Wifi Pros to see if one of them is the culprit. Everything else in my house works great, including two other Nest Cams. We'll see what happens this weekend.

[BLJDC]

Guess there’s no update so I just installed a Ring Pro 2…