Nest Camera Not picking up Animals

[AmaraSim]

We have been having raccoons take things from our front door and the camera is set up to pick up animals- yet there are no recordings of them. Why?

[Lance_L]

Hi AmaraSim,

Thanks for posting in our Community. I'm sorry to hear you're having trouble with this. Let’s check it out.

A few questions: what type of Nest cameras do you have? Do you have an iOS or Android device? Are you using the Google Home app or the Nest app? Also, do you have a Nest Aware subscription?

Animal detection primarily detects dogs and cats, but you might also get notified about other types of animals. It intentionally doesn’t try to detect birds or insects.

Animal detection is available on the following cameras:

• Nest Cam (battery)
• Nest Doorbell (battery)
• Nest Cam Indoor (wired)
• Nest Cam with Floodlight

 Turn on animal detection.

1. On your phone or tablet, open the Google Home app.
2. Tap the camera that you want to record animal events with.
3. Tap Settings > Events > Seen events.
4. Turn on 'Animals'.

• The camera will now record animal events for all home members.
• Home members can find 'Activity or animal' events in the camera’s history, Home history, and Feed.
• Any home member can turn 'Activity or animal' notifications on or off in the camera’s 'Seen events' settings in the Google Home app.

More information here: Animal detection.

I hope that helps.

Best,

Lance

[Lance_L]

Hello AmaraSim,

Buzzing in — do you still need our help? Don't hesitate to reach back if you do.

Regards,

Lance

[Lance_L]

Hey AmaraSim,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the community, and we’ll be happy to help.

Cheers,

Lance