Nest Camera Outdoor Batter not saving video history

[zzzz830508]

I purchased the camera during black Friday last year. It was working well when I installed it back in December. However, starting mid January, I cannot see any video history in the Google Home App but the recording on the day of. The Live feed was working fine and the wi-fi connection was fine as well. I checked earlier today I had 4 recordings this morning. I decided to delete the app and reinstall it, and now only the last video recording was there. Please help me with this issue... 

[MplsCustomer]

@zzzz830508 

From your description, it sounds like you may have enrolled in the free 30-day Nest Aware trial subscription that comes with new Google Nest cameras, and that free trial subscription has now expired, so you are only getting event video history for the most recent 3 hours.

This Help topic describes what you get with and without a subscription for each camera and doorbell:

https://support.google.com/googlenest/answer/9681538

You can check your subscription here:

https://store.google.com/subscriptions

[Diony]

Mismo Problema. Desde mediados de Enero las cámaras google nest, con intermitencias en el video en vivo y no se puede ver el historial. Las demás que sólo son NEST no presentan problema.

[EmersonB]

Hello everyone,

Thanks for reaching out here in the Community. To know more about this issue, I’d like to confirm, do you have a Nest Aware subscription?  How far are they from your Wi-Fi router? Try restarting your Nest Camera and Wi-Fi router. Also, you may click the links shared above to know your existing subscription and make sure you're signed in to your same email address.

Let us know how it goes.

I appreciate the help, MplsCustomer.

Regards,

Emerson