07-31-2022 12:07 PM
I have a nest camera that is missing the magnet mounting brackets. Both parts. 1) the wall mount 2) the magnetic part that sticks to the camera itself. Where can I get replacement parts? I believe that this is a gen1 outdoor nest camera.
08-03-2022 03:13 PM
Hello mbarrus73. I think I have what you need. If it is you can purchase it on ebay. Here is the link:
https://www.ebay.com/itm/295132692562
08-04-2022 09:32 AM
Hey there,
Thank you for your patience! Unfortunately, we do not process Warranty/Replacement Requests in these Community Forums. If you are seeking a replacement, please contact Support.
Best Regards,
Brad
08-08-2022 11:11 PM
Hi folks,
Thanks for your help Brad and EmptyNester.
mbarrus73, let's check this out — could you please fill out this form so we could further investigate?
Looking forward to your response.
Thanks,
JT
08-12-2022 07:09 PM
Hey folks,
How's it going — have you had the chance to fill out the form?
Thanks,
Archie
08-15-2022 07:33 PM
Hey folks,
It's us again. Do you still need help with your device?
Thanks,
Archie
08-15-2022 07:35 PM
No. I did find the part that I was looking for was on eBay. Google nest couldn’t supply the required replacement.
08-17-2022 08:21 PM
Hey mbarrus73,
We understand and hope we can make it up to you in the future. Let us know if you have any other questions.
Thanks,
Archie
08-22-2022 03:57 PM
Hey mbarrus73,
Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Feel free to submit another post, and provide as many details as possible so that others can lend a hand.
Thanks,
Archie