Nest Camera Theft Policy - Australia

[Scottys]

Does anyone know whether the Google theft policy where they replace the camera if stolen covers if you purchase new from a retailer other than Google that sells Google products?

[JillG]

Hi @Scottys 

Here is the Help Center article for Australia :What to do if your Nest cam or doorbell is stolen - Google Nest Help  

I'd suggest contacting support directly as well.

[Scottys]

Yes I’ve seen that but it’s not entirely clear whether it has to be purchased from the Google store or it can be purchased through another retailer, obviously Google are not the only ones that sell Google products

[janthadeus]

Hi folks,

This replacement policy in case of theft is available in all countries which is limited to Nest Doorbell (battery) and Nest Camera (battery). This policy doesn’t apply to other Google Nest products.

I appreciate your help, @JillG.

Let us know if you have further questions.
 

Thanks,

JT

[Scottys]

Ok, so are you saying the Nest Doorbell (battery) is covered if purchased from a retailer other than Google?

[janthadeus]

Hey Scottys,

Absolutely! Please check out the guidelines for the theft replacement policy and get back to us once you're done. 

Looking forward to your response.

Cheers,

JT

[janthadeus]

Hi there,

It's me again. I want to check if you still need help. Don't hesitate to reach back if you do.

Regards,

JT

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad