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My Google Nest Hello Doorbell is peeling

Ken5
Community Member

Just called support, said nothing they can do cause it's out of warranty. I like the Doorbell Camera very much and it has worked well. In fact I just purchased the outdoor camera battery and I have the Nest Aware Plus subscription. But I've noticed on the Doorbell Camera it is peeling on the front and looks very bad. It's not a protective film I didn't take off. It's a clear plastic coating that is made on to the camera and it is slowly falling apart. I've noticed many other people are having the same issue, so this is clearly a defect when it was made. I paid around $230 for the Doorbell. I believe the right thing for Google to do would be to replace mine with a new Google wired Doorbell, even though I paid more, I would hope the new model fixed this issue. Please help. 

5 REPLIES 5

Brad
Community Specialist
Community Specialist

Hey there,

Sorry to hear you're experiencing this, I can imagine this has been stressful for you. If you're seeking a replacement, please fill out this form. However, if your device is no longer under warranty, we cannot offer a replacement, and do not offer replacements for parts. We're sorry for the inconvenience. 

Best regards,
Brad

MplsCustomer
Bronze
Bronze

@Ken5 

Since Google Nest says they "cannot" replace peeling Google Nest Hello Doorbells even though there are hundreds of posts about it in this forum, we bought a silicone skin on Amazon to cover the peeling shards on ours.

Brad
Community Specialist
Community Specialist

@Ken5

 

There are definitely silicone sleeve options you can find online. Thanks for the suggestion, @MplsCustomer.

 

Best regards,

Brad

Hi all, 

 

I'm dropping by to ensure that everything is covered here. If you have other questions and concerns, feel free to let me know.

 

I appreciate your help here, Brad and MplsCustomer.

 

Thanks,

JT

Brad
Community Specialist
Community Specialist

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad