10-05-2022 10:42 AM
Just called support, said nothing they can do cause it's out of warranty. I like the Doorbell Camera very much and it has worked well. In fact I just purchased the outdoor camera battery and I have the Nest Aware Plus subscription. But I've noticed on the Doorbell Camera it is peeling on the front and looks very bad. It's not a protective film I didn't take off. It's a clear plastic coating that is made on to the camera and it is slowly falling apart. I've noticed many other people are having the same issue, so this is clearly a defect when it was made. I paid around $230 for the Doorbell. I believe the right thing for Google to do would be to replace mine with a new Google wired Doorbell, even though I paid more, I would hope the new model fixed this issue. Please help.
10-05-2022 11:12 AM
Hey there,
Sorry to hear you're experiencing this, I can imagine this has been stressful for you. If you're seeking a replacement, please fill out this form. However, if your device is no longer under warranty, we cannot offer a replacement, and do not offer replacements for parts. We're sorry for the inconvenience.
Best regards,
Brad
10-05-2022 01:09 PM
Since Google Nest says they "cannot" replace peeling Google Nest Hello Doorbells even though there are hundreds of posts about it in this forum, we bought a silicone skin on Amazon to cover the peeling shards on ours.
10-05-2022 02:12 PM
There are definitely silicone sleeve options you can find online. Thanks for the suggestion, @MplsCustomer.
Best regards,
Brad
10-08-2022 11:33 PM
Hi all,
I'm dropping by to ensure that everything is covered here. If you have other questions and concerns, feel free to let me know.
I appreciate your help here, Brad and MplsCustomer.
Thanks,
JT
10-10-2022 09:45 AM
Hi there,
Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.
Best regards,
Brad