Nest Camera Wifi connection lost notification

[Tim2407]

I am not able to turn off Nest Camera Wifi connection lost push notifications via Nest App. Although I switched off the wifi connection lost notifications via the Google Home app. I receive those alerts via Nest App, while I changed the settings in Home app. That might be the cause of the issue? Can someone help me in getting those specific wifi connection lost push notifications off? 

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[Tim2407]

Yes the issue is still present. It os very annoying. I dont want to get these notifications. Especially not in the night

[Brad]

@Tim2407

I am sorry to hear the issue is still present! I would suggest looking through this article to follow the troubleshooting steps there. Please let me know if you still need assistance.

Best regards,

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

Best Regards,

Brad.

[Tim2407]

Hi,

Yes the issue stil persists. Nothing works. I can change the settings in Google Home app, but that doesnt fix the issue.

Every single time I receive this wifi connection lost notification via Google Nest app. 

[Brad]

@Tim2407

I see what you are saying now. Unfortunately, this is a default notification that is sent when the connection is lost. There isn't an option to turn that off I am afraid. But I would suggest that you move your wifi closer to your Cam so you get less of those notifications. It probably doesn't have a strong connection which is why it is going in and out and you are getting all those alerts about it. 

Best regards,

Brad.

[Tim2407]

I understand but that isnt a proper solution, dont you agree? When during the night I receive a notification, I only want to get one when it is alarming. Not when the wifi connection is broken. It should not be that complex to implement such a feature

[Brad]

@Tim2407

I see what you are saying, I would say that I deem any notification coming from my cameras as important, so me personally, I would prefer to receive all alerts. But this is excellent feedback, and a great feature request which ill submit for you forward.

Best regards,

Brad.

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.