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Nest Camera Wired Sound Events not triggering notifications

urlybird
Community Member

My two new Nest Cam Wired is not recording sound events or triggering  notifications.

For example dog barking, police/fire/ambulance sirens etc. or my meth addict neighbor stealing catalytic convertors from the neighbor's car.

My Nest Cam Outdoor IQ does.

8 REPLIES 8

Nkl9092
Community Member

Google, any update here? Spent multiple hours with your customer support line to no avail.

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Please let me know if you need further assistance. 

Best Regards, 

Brad.

Nkl9092
Community Member

Hey @Brad,

I just bought a Google Nest Indoor (2nd Gen) and am not seeing any sound notifications. After many hours with various customer support reps, I was only given links to articles like https://support.google.com/googlenest/answer/9233159#zippy=%2Cnest-cam-indoor-nest-cam-outdoor-dropc...that say "Dog barking alerts" is covered under Nest Aware + Nest Cam Indoor. However, I have no sound/heard events on my account. Customer support reps have connected to my account twice and neither time has resulted in any actionable tasks for me.

 

Are sound/heard events supported on Google Nest Indoor (2nd Gen)?

 

Nicole

Brad
Community Specialist
Community Specialist

@Nkl9092

 

Sound detection recognizes certain important categories of sounds, like a dog bark or a smoke or carbon monoxide alarm. It can distinguish between these sounds and other loud sounds you might hear.

 

Note: Sound detection is only available on Nest Cam (wired), Nest Cam (battery) with wired setup, and Nest Cam Indoor 2nd gen.

 

Best regards,

Brad.

Nkl9092
Community Member

Hi Brad,

I have a nest indoor cam 2nd gen and still have never seen a sound events on my account. After numerous support calls, and months of experience with this device with Aware subscription, I feel I can conclude this product just does not work as advertised or as documentation describes.

 

Nicole

Brad
Community Specialist
Community Specialist

@Nkl9092

 

I am sorry to hear that you have had a poor experience! Please share your feedback on the Nest or Google Home Apps so we can collect your feedback. I wish that I had a solution to this issue, but if anything have you looked into a replacement option for this device if it may be faulty? I wouldn't be able to look into that for you i'm afraid, but I know support could.

 

Best regards,

Brad.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

 

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.