Nest Camera Wired Sound Events not triggering notifications

[urlybird]

My two new Nest Cam Wired is not recording sound events or triggering  notifications.

For example dog barking, police/fire/ambulance sirens etc. or my meth addict neighbor stealing catalytic convertors from the neighbor's car.

My Nest Cam Outdoor IQ does.

[Nkl9092]

Google, any update here? Spent multiple hours with your customer support line to no avail.

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[Nkl9092]

Hey @Brad,

I just bought a Google Nest Indoor (2nd Gen) and am not seeing any sound notifications. After many hours with various customer support reps, I was only given links to articles like https://support.google.com/googlenest/answer/9233159#zippy=%2Cnest-cam-indoor-nest-cam-outdoor-dropc...that say "Dog barking alerts" is covered under Nest Aware + Nest Cam Indoor. However, I have no sound/heard events on my account. Customer support reps have connected to my account twice and neither time has resulted in any actionable tasks for me.

Are sound/heard events supported on Google Nest Indoor (2nd Gen)?

Nicole

[Brad]

@Nkl9092

Sound detection recognizes certain important categories of sounds, like a dog bark or a smoke or carbon monoxide alarm. It can distinguish between these sounds and other loud sounds you might hear.

Note: Sound detection is only available on Nest Cam (wired), Nest Cam (battery) with wired setup, and Nest Cam Indoor 2nd gen.

Best regards,

Brad.

[Nkl9092]

Hi Brad,

I have a nest indoor cam 2nd gen and still have never seen a sound events on my account. After numerous support calls, and months of experience with this device with Aware subscription, I feel I can conclude this product just does not work as advertised or as documentation describes.

Nicole

[Brad]

@Nkl9092

I am sorry to hear that you have had a poor experience! Please share your feedback on the Nest or Google Home Apps so we can collect your feedback. I wish that I had a solution to this issue, but if anything have you looked into a replacement option for this device if it may be faulty? I wouldn't be able to look into that for you i'm afraid, but I know support could.

Best regards,

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

Best Regards,

Brad.

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.