Nest Camera doesn't seem to be charging

[RegMikeWall]

My battery is at 2%, had put it in "offline" mode until I could get to it and charge the battery.  I now have the camera in my possession, I have connected the charge cable to the camera and the USB to a quick Charge USB port on my powered hub connected to my computer.  

I don't see the pulsing light I normally see nor is the % charge amount changing.  I have had it on charge for 30 mins, 

Is this normal.

If not what should I do?

thanks in advance for your response and help

[Brad]

Hi there,

Thank you for your patience, and sorry to hear that you're experiencing this. I know that keeping your Nest devices charged is very important, and I would love to help you out. When it comes to keeping your Nest Doorbell (battery) or Nest Cam (battery) up and running, here are some articles and troubleshooting guides for the best charging practices:

• This is a great article on general charging times for your devices.
• This helpful article tells you how to save the battery with your doorbell or camera.
• And this last article, will go over charging expectations when you may live in a cooler/colder environment which will address charging temperatures, etc.

I hope those articles help shed some light on charging and maintaining battery levels of your Nest doorbell or camera. Please let me know if you need further assistance.

Best regards,

Brad

[RegMikeWall · Accepted solution]

Brad,

Thank you for your reply, I fixed the issue when I changed the cable connector that plugs into the wall socket. it took about 30 before I saw any charge, the batter was much less than the 2% the app showed.

Michael

[Brad]

@RegMikeWall

Glad to hear that this has been resolved for you. We'll go ahead and lock this thread in 24 hours, just to leave it open for any follow-up questions or concerns.

Best regards,

Brad

[RegMikeWall]

Thanks

Michael