Nest Camera offline

[Drhaematoma]

my NEST outdoor camera have gone off line.

Internet and electrical cables are working fine.

will not reconnect.

any suggestions?

[Rubes]

Have you attempted a restart?

[janthadeus]

Hi folks,

Thanks for your help, Rubes.

Thanks for reaching out! Let check this out — a few questions: 

1. When did the issue start?
2. What's the status light of your camera?
3. How far is your camera from the router?

Give these steps a try:

• Restart your camera, unplug it from the power source. Wait for 10 seconds, then reconnect.
• Restart your router, unplug the router from the power source. Wait for 1 to 2 minutes, then reconnect.

Let me know how it goes.

Thanks,

JT

[janthadeus]

Hi there,

Just checking in to see if you still need help with this. We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 
 

Regards,

JT

[janthadeus]

Hi Drhaematoma, 

I haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread. 
 

Best,

JT