Nest Camera using battery when it's wired (plugged in)

[spivey316]

I had two cameras installed the other day and both are plugged in but one is running off the battery.  How do I change this?  I don't see the ability to do this in the app.

[MplsCustomer]

@spivey316 

We've had a Google Nest Camera (Battery) for 15 months, plugged in with the optional power cable, and it is "Live" all the time and under Settings | Battery shows as "Plugged in" with an infinity symbol.

Is your power cord plugged in securely with the cord feeding towards the FRONT of the camera, as it should? Some customers have reported getting theirs to charge after reseating the USB plug in the bottom of the camera; the plug seems a bit flimsy. Some have reported that the 3-meter charging cord that comes with the camera is defective.

[spivey316]

Thank you for replying fellow Minneapolitan.  I will have to check those things.  I thought there would be a way in the app to switch from battery to wired but maybe it is a problem with the wire.  I'm having no issues with my other camera.

[MplsCustomer]

@spivey316 

There is no setting in the app to turn charging on or off.  I've even seen one post where one customer reported their 10-meter power cable was faulty.  And another reported their USB plug fell apart.

[Brad]

Hi there, 

Thanks for your help, MplsCustomer. 

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. 

Best regards, 

Brad

[janthadeus]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Regards,

JT

[DRW5]

I have used my cable to charge the battery working just fine. Now plugged in all the time the battery still running down 

[janthadeus]

Hello folks,
 

I’m sorry for the delay. Let’s sort this out — a few questions: do you have a wired or a wireless setup? Are you able to view the camera feed? Did you receive any notification from the Google Home app? Are your cameras fully charged when you plug it in? Also, has there been a power outage recently?

I appreciate the help, MplsCustomer and Brad.
 

Thanks,

JT

[janthadeus]

Hey there,

Just checking in to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours. 
 

Best,

JT