Nest Floodlight video keeps going down

[Frmrnstr]

Installed the Nest Floodlight about a month ago and it worked fine for a while. Then started noticing the live feed keeps getting interrupted/connection dropping. And this notice comes up:

"Live video unavailable. The camera may be unreachable or saving battery."

Important to note:

I've got a Nest Doorbell and a Nest IQ installed at the same distance from the router. In fact, the Nest IQ is mounted about a foot above the Floodlight and is working just fine. 

Help please...

[Brad]

Hey there,

Thank you for bringing up the concern you're experiencing, I would love to look into this further for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.

Best regards,
Brad

[Frmrnstr]

Hey Brad.

I've been in touch with Google Support now for over a week, trying to solve this problem. They've had me go through 3 hours of troubleshooting. Then had me hire OnTech to come to my home to confirm everything I had gone through with the Google Support team. So, 5 hours later and $130 spent out of my own pocket, I'm still waiting for a resolution. What do you suggest I do?

[Frmrnstr]

Oh, an important point to add, everything on my side is a-ok: the Floodlight Cam has been installed correctly, my wi-fi is great, the Floodlight Cam is <6ft from the Google router, other Nest Cams using the same Google router are all working fine, etc etc etc. The troubleshooting and OnTech have identified and confirmed that the Floodlight Cam isn't working as it should, ie it keeps cutting out the live stream. What do you suggest I do?

[Brad]

@Frmrnstr

I am sorry to hear that this hasn't been resolved quite yet for you, but I would suggest you reach out to support and go over what your options are. We aren't able to offer any replacements here in the forum as we do not process those kinds of requests, so definitely reach out to support. If you fill out this form, support will reach out to you. Make sure to provide them with your case number(s) if you have any. 

Best regards,

Brad

[Frmrnstr]

Hey Brad. Thanks for that advice. But, as you can read from my comments below, I've already spent a lot of time with Google Support. Sounds like you don't have much pull with that team over there. Ok - will wait for them to get back to me.

[Brad]

@Frmrnstr

Definitely a case where no one in the forums, could assist you with this inquiry. All replacement requests are handled by support for the forums. Sorry for this inconvenience, so support is your best bet in regard to this thread. 

Best regards,

Brad

[Frmrnstr]

Actually, since I'm not the only one with this particular problem, it would be great for the community to tell me what has happened to them and what Google Support has done for them. Previous conversations with this same topic have been closed.

Again, I'm not the only one with this problem:

*** Installed the Nest Floodlight about a month ago and it worked fine for a while. Then started noticing the live feed keeps getting interrupted/connection dropping. And this notice comes up:

"Live video unavailable. The camera may be unreachable or saving battery." ***

What has happened to the other folks with this same issue?

[Brad]

@Frmrnstr

You are definitely welcome to share your experience here, but as long as it is clear that we are unable to process those type of requests here. You are also welcome to send in your feedback in the app about this experience if you choose. 

Best regards,

Brad

[Frmrnstr]

It's so weird how you and Google Support rarely answer my questions with precision. There's always this odd avoidance to solve my problem. It's like you're hoping the problem (ie me) will just go away if you respond vaguely but politely. 

[Brad]

@Frmrnstr

Definitely not the case, I just don't want to waste any more of your time as we aren't able to process your requests here, so sharing the best way forward is all we can offer you within the forums. Thank you for your patience. 

Best regards,

Brad

[Frmrnstr]

oooh - "Thank you for your impatience." I like it, Brad! A little zinger! 😉

[Brad]

@Frmrnstr

I am quite embarrassed, that was 100% a typo mistake on my end, so sorry that was not meant to be typed. I edited the response. Thank you for your patience. In an attempt to keep content in these forums fresh, we'll be locking and closing this thread. If you still need assistance with this issue, feel free to start a new thread. We appreciate your understanding.

Best regards,
Brad